Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate this business has a pattern of complaint regarding refund and/or exchange issues, as well as delivery issues. Consumers report difficulties communicating with the business regarding order updates, and long shipping times that exceed the timeframes indicated in the shipping FAQ on the business website. Consumers also report difficulties in reaching the business to obtain refunds or make exchanges. BBB alerted the business to these concerns on June 18, 2019 and received the following response:
"We understand that you have received several complaints related to customer experience regarding our business. We have a returns and refunds policy clearly outlined on every single product page which we follow to ensure full transparency. Furthermore, we have a Shipping FAQ on the footer of our website that discusses delivery time. If a customer does not like their item because of sizing issues, we offer a free exchange to the customer for the same item(s) in a different size. If a customer truly does not receive a product they have ordered and the tracking information indicates so, we arrange for either a full refund or a re-delivery of their items. Our customer service team works 24/7 and is full responsive to both emails and Facebook messages. Our response time is consistently below 12 hours and we work our best to ensure that every customer complaint is resolved and that our team arrives at a resolution that ensures for a positive customer experience. We are happy to also work with the BBB to resolve any complaints that were sent in your direction."
BBB will continue to monitor complaint activity and update the Business Profile as necessary.
Important Information
Reason for Rating - Factors Lowered
Length of time business has been operating
Reason for Rating - Factors Lowered
25 complaint(s) filed against business
Reason for Rating - Factors Lowered
Failure to respond to 1 complaint(s) filed against business
Reason for Rating - Factors Lowered
Length of time business has taken to respond to complaint(s)
Reason for Rating - Factors Lowered
Business has failed to resolve underlying cause(s) of a pattern of complaints
Service Area
- Addyston, OH
- Alexandria, KY
- Amberley, OH
- Amelia, OH
- Anderson, OH
- Arlington Heights, OH
- Atwood, KY
- Aurora, IN
- Avondale, OH
- Batavia, OH
- Beaverlick, KY
- Belleview, KY
- Bellevue, KY
- Bennington, IN
- Bethany, OH
- Bethel, OH
- Bevis, OH
- Blanchester, OH
- Blue Ash, OH
- Blue Ball, OH
- Blue Creek, IN
- Bond Hill, OH
- Braytown, IN
- Bridgetown, OH
- Bromley, KY
- Brookwood, OH
- Bullittsville, KY
- Burlington, KY
- Burnet Woods, OH
- Butlerville, OH
- California, KY
- Camp Ernest, KY
- Camp Washington, OH
- Campsprings, KY
- Carlisle, OH
- Carthage, KY
- Cherry Grove, OH
- Cheviot, OH
- Chilo, OH
- Cincinnati, OH
- City View Heights, OH
- Clarksville, OH
- Claryville, KY
- Cleves, OH
- Cold Spring, KY
- Cold Spring Highland Heights, KY
- Colerain, OH
- College Corner, OH
- College Hill, OH
- Collinsville, OH
- Columbia, OH
- Corryville, OH
- Corwin, OH
- Covedale, OH
- Covington, KY
- Cozaddale, OH
- Crescent Park, KY
- Crescent Springs, KY
- Crestview, KY
- Crestview Hills, KY
- Crosby, OH
- Cross Plains, IN
- Crosstown, OH
- Cumminsville, OH
- Dabney, IN
- Darrtown, OH
- Day Heights, OH
- Dayton, KY
- Decoursey, KY
- Deer Park, OH
- Del Fair, OH
- Delhi, OH
- Dent, OH
- Devon, KY
- Dillsboro, IN
- Dixie, KY
- Dover, IN
- Dunlap, OH
- East End, OH
- East Enterprise, IN
- Eastwood, OH
- Edenton, OH
- Edgewood, KY
- Elizabethtown, OH
- Elmwood Place, OH
- Elrod, IN
- Elsmere, KY
- Epworth Heights, OH
- Erlanger, KY
- Evanston, OH
- Evendale, OH
- Fairfax, OH
- Fairfield, OH
- Fairmont, OH
- Fairmount, OH
- Farmers Retreat, IN
- Felicity, OH
- Finneytown, OH
- Flagg Spring, KY
- Florence, IN
- Forest Park, OH
- Fort Mitchell, KY
- Fort Scott Camps, OH
- Fort Thomas, KY
- Fort Wright, KY
- Foster, OH
- Francisville, KY
- Franklin, OH
- Friendship, IN
- Ft Mitchell, KY
- Glendale, OH
- Golf Manor, OH
- Goshen, OH
- Grants Lick, KY
- Green, OH
- Greendale, IN
- Groesbeck, OH
- Gubser Mill, KY
- Guilford, IN
- Hamersville, OH
- Hamilton, KY
- Hamlet, OH
- Harrison, OH
- Harveysburg, OH
- Hazelwood, OH
- Hebron, KY
- Highland Heights, KY
- Holton, IN
- Hooven, OH
- Hopeful Heights, KY
- Hubbells Corner, IN
- Hyde Park, OH
- Idlewild, KY
- Independence, KY
- Indian Hill, OH
- Ivorydale, OH
- Kennedy Heights, OH
- Kenton, KY
- Kenton Hills, KY
- Kenton Vale, KY
- Kentonvale, KY
- Kenwood, OH
- Kings Island, OH
- Kings Mills, OH
- Lakeside Park, KY
- Landon, OH
- Latonia, KY
- Latonia Lakes, KY
- Laurel, OH
- Lawrenceburg, IN
- Lawrenceville, IN
- Lebanon, OH
- Liberty Township, OH
- Limaburg, KY
- Lincoln Heights, OH
- Lindale, OH
- Lindenwald, OH
- Lockland, OH
- Lookout Heights, KY
- Losantiville, OH
- Loveland, OH
- Ludlow, KY
- Lytle, OH
- Mack, OH
- Madeira, OH
- Maineville, OH
- Mariemont, OH
- Mason, OH
- Massie, OH
- McVille, KY
- Melbourne, KY
- Mentor, KY
- Miami, OH
- Miamitown, OH
- Miamiville, OH
- Middletown, OH
- Milan, IN
- Milford, OH
- Millville, OH
- Monroe, OH
- Montgomery, OH
- Moores Hill, IN
- Morning View, KY
- Morris, IN
- Morrow, OH
- Moscow, OH
- Mount Auburn, OH
- Mount Carmel, OH
- Mount Healthy, OH
- Mount Holly, OH
- Mount Lookout, OH
- Mount Olive, OH
- Mount Pisgah, OH
- Mount Repose, OH
- Mount Washington, OH
- Murdock, OH
- Napoleon, IN
- Neville, OH
- New Alsace, IN
- New Baltimore, OH
- New Harmony, OH
- New Marion, IN
- New Miami, OH
- New Richmond, OH
- Newport, KY
- Newtonsville, OH
- Newtown, OH
- Nicholson, KY
- North Bend, OH
- North College Hill, OH
- Northside, OH
- Norwood, OH
- Oakley, OH
- Okeana, OH
- Oregonia, OH
- Osgood, IN
- Overpeck, OH
- Owensville, OH
- Oxford, OH
- Park Hills, KY
- Parkdale, OH
- Patriot, IN
- Penntown, IN
- Petersburg, KY
- Pierceville, IN
- Piner, KY
- Pisgah, OH
- Pleasant Plain, OH
- Pleasant Ridge, OH
- Pleasant Run Farms, OH
- Poetown, OH
- Point Pleasant, OH
- Price Hill, OH
- Princeton, OH
- Queen, OH
- Rabbit Hash, KY
- Reading, OH
- Reily, OH
- Richwood, KY
- Rising Sun, IN
- Rosedale, KY
- Roselawn, OH
- Ross, KY
- Rossmoyne, OH
- Rossville, OH
- Rouse, KY
- Ryland, KY
- Ryland Heights, KY
- Saint Bernard, OH
- Saint Clair, OH
- Sayler Park, OH
- Seilcrest Acres, OH
- Seven Mile, OH
- Shademore, OH
- Sharonville, OH
- Silver Grove, KY
- Silverton, OH
- Somerville, OH
- South Fort Mitchell, KY
- South Lebanon, OH
- South Newport, KY
- Southgate, KY
- Springboro, OH
- Springdale, OH
- Springvale, OH
- Steelville, OH
- Stonelick, OH
- Stringtown, OH
- Sunman, IN
- Sycamore, OH
- Symmes, OH
- Taft, OH
- Taylor Mill, KY
- Taylorsport, KY
- Terrace Park, OH
- Trenton, OH
- Twenty Mile Stand, OH
- Twightwee, OH
- Union, KY
- Valleydale, OH
- Verona, KY
- Versailles, IN
- Vevay, IN
- Villa Hills, KY
- Village of Indian Springs, OH
- Visalia, KY
- Walnut Hills, OH
- Walton, KY
- Waynesville, OH
- Weisburg, IN
- West Chester, OH
- West College Corner, IN
- West Harrison, IN
- Westwood, OH
- White Oak, OH
- White Tower, KY
- Wilder, KY
- Williamsburg, OH
- Withamsville, OH
- Woodlawn, KY
- Wyoming, OH
- Yankeetown, OH
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