Current Alerts For This Business
BBB files for this business indicate a pattern of complaints concerning delivery issues. Consumer complaints allege not receiving products ordered between one and three months prior to the time of complaint. The business's website indicates orders are packaged and shipped within 1-5 business days, and should arrive within 10-20 business days after shipping, but any order not received within 30 business days will be reshipped Express mail at no cost to the customer. However complaints indicate attempts to contact the business regarding this policy are unsuccessful. BBB reached out to the business in September, 2019 to address these issues and received the following response in November, 2019:
Hello Better Business Bureau.
Thank you for contacting us! We would like to take this time to apologise for the delay shipping, some orders are experiencing delays due to our HUGE sales and we are working hard to get all orders delivered ASAP. Please take note that our standard shipping time is within 10-30 business days after you receive the shipping confirmation email from us. With the current delays it could take a few extra weeks to deliver your order. Rest assured the parcel is in transit and will be delivered to you ASAP. We appreciate your patience and if you have any queries please feel free to reach out again!
- Customer Support Team