Business ProfileforAngi

BBB reports on known government actions involving business’ marketplace conduct. The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved.  We are providing a summary of the government's allegations, which have not yet been proven:

On July 31, 2018, the District Attorney for the City and County of San Francisco filed a complaint that alleges that the defendant, Angie's List, Inc., made false and misleading statements on the Angie's List website and in television ads in violation of California Law. Specifically, the complaint alleges that Angie's List made false and misleading representations that were likely to deceive consumers into believing Angie's List has background-checked the people coming into their homes. 

The action is currently pending. For more information, view the San Francisco District Attorney press release here.

In response to these charges, the business provided the following response:

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“Angie’s List feels it is important to provide some context and a short response about this matter, which only relates to the State of California.  First and foremost, the action does not allege any problem with Angie’s List’s background check program (described here https://www.angieslist.com/faq/ under “Background Check Program”), that Angie’s List failed to conduct appropriate background checks, or that anyone was actually harmed by someone who was not background checked.  Instead, it alleges that California consumers may have been confused by some of our television or radio advertising about the scope of the background check program, even though the San Francisco District Attorney has failed to identify a single California consumer who was misled after more than a year of investigation.  We are proud of the service that Angie’s List provides and stand behind our advertising.”