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Complaint Details
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Initial Complaint
11/26/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Thursday, 11/25/21 11:50 pm ******* time Re: previous complaint versus same LTD Commodities and unfair practice(s), I was told via their response to the BBB and accepted by me was "magazine states $750 credit limit, ***** (me) has a $500 limit." Fine. So 2 orders, one for $189, second for $102 total $291, leaving $209 in credit...looks simple enough, BUT HERE WE GO AGAIN. Just tried placing phone order (because their website says no credit available !!) for a rug and batteries, with a promo code of "25GIFTS"...25% off and free shipping..my order was only $78...FAR FROM MY AVAILABLE CREDIT OF $209...YET girl on phone says "cannot process for you." I hung up and pass the ball to you, please.
Business response
11/29/2021
Hi *****,
We apologize you're having issues placing a new order using your credit line. Please contact our credit department at **** ************** they are available M-F 7am midnight, Sat. 7am-11am. Please let us know if we can be of further assistance. Best regards, ***** at LTD CommoditiesCustomer response
12/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.