ComplaintsforCollections Etc., Inc.
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
I placed an order on 10-28-2021, on 11-17-2021 I received a shipping confirmation but was sent to a complete stranger in Northwood OH. I called the business in 11-18-2021 and spoke to a guy who told me it would be escalated to a tech resolution ***** I did not hear back by email or phone call so on 11-23-2021 I called back and spoke with a lady by the name of Lar. She advised me that it had not been escalated to any tech resolution **** and had not been issued for a reship. She claimed she was doing that and I would not be charged. Today I checked a charge that I was made aware of in my charge card to collections etc in the amount of $83.69. I then contacted the company today and spoke with Trixie who was unable to help so I asked to speak to a supervisor where I was transferred to a supervisor person named *****. He claimed that was for the products that are being replaced due to them shipping my original order to the wrong address. My original order was for $121.25 and my charge card was charged for that on 11-18-2021. I would like help resolving this with the company as customer service is not helping.Business response
12/02/2021
I apologize to **********************. We are crediting her account ****** today 12-2-21. I apologize for the inconvenience. Thank you.Customer response
12/03/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
2521 Busse Rd, PO Box 7985
Elk Grove Village, IL 60007-6118
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.