Information and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning:
· Consumers allege that their orders were not fulfilled
· Consumers allege that they were unable to receive refunds for returned products
On 11/27/2024, 12/04/2024 and 12/12/2024 BBB submitted written requests to the company encouraging them to address the pattern of complaints. As of 6/6/2024 BBB has had no response.
Alert
In November 2023, BBB investigated Gekks's business practices. This investigation was prompted by a scam submission regarding a consumer never receiving items from the business after making a purchased from their website.
The business has not responded to the letters sent asking for more information on the business and addressing the ad review concerns or any information to update the BID.
On 11/27/2023, 12/04/2023 and 12/12/2023, BBB requested additional information. As of 12/18/2023, BBB has not received any response from Gekks.
Important Information
Advertising Review
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 11/27/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://www.mygekks.com/products/the-trial?variant=31348075331661
The Trial Pack
$48.00 $64.00 (4 Pairs Total)
https://www.mygekks.com/collections/kitchen-cloths
4 Pack Combo - Kitchen Cloth & Towel
$44.00 $72.00
The BBB Code of Advertising States:
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
As of 12/18/2023, business has not responded to BBB emails or modified the website.
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