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          Additional Information

          CheapTickets.com

          View full profile
          Location of This Business
          500 W Madison St STE 1000, Chicago, IL 60661-2559
          Email this Business
          BBB File Opened:
          11/9/2007
          Years in Business:
          24
          Business Started:
          2/24/2000
          Business Started Locally:
          2/24/2000
          Business Incorporated:
          1/18/2006
          Accredited Since:
          4/1/2001
          Type of Entity:
          Corporation
          Alternate Business Name
          • Trip Network, Inc.
          Related Businesses
          Contact Information

          Customer Contact

          • Ms. Lidiya Koleva, Supervisor
          Additional Contact Information

          Fax Numbers

          • (800) 520-0459
            Other Fax

          Email Addresses

          Serving Area

          We service the following area(s): City of Chicago, City of Chicago - Downtown, City of Chicago, City of Chicago - Downtown

          • Ashburn Park, IL
          • Bedford Park, IL
          • Burnham, IL
          • Calumet Park, IL
          • Chestnut Street, IL
          • Chicago, IL
          • Chicago Lawn, IL
          • Clearing, IL
          • Cragin, IL
          • Elsdon, IL
          • Englewood, IL
          • Forest View, IL
          • Fort Dearborn, IL
          • Graceland, IL
          • Grand Crossing, IL
          • Harwood Heights, IL
          • Hegewisch, IL
          • Jefferson, IL
          • Jefferson Park, IL
          • Lakeview, IL
          • Lincoln Park, IL
          • Lincolnwood, IL
          • Merchandise Mart, IL
          • Merrionette Park, IL
          • Morgan Park, IL
          • Norridge, IL
          • Norwood Park, IL
          • Ogden Park, IL
          • Ontario Street, IL
          • Pilsen, IL
          • Ravenswood, IL
          • Rogers Park, IL
          • Roseland, IL
          • Stickney, IL
          • Stock Yards, IL
          Social Media

          Alert

          See What BBB Reports On

          Alert

          We know that many customers have been experiencing difficulties either connecting with someone at CheapTickets call centers or attempting to cancel or change travel plans directly on our site. Teams at CheapTickets are working around the clock with their travel partners to process an unprecedented number of customer requests. As a result, we have taken several steps to help travelers, including increasing the number of travel advisors available, improving existing self-service options and introducing new automated ways for travelers to take action.
          We expect to launch new features that make it easier for our customers to manage their travel plans by text message or email. We’re also working through ways that we can reach out to customers who have travel starting in the next 72 hours so that we can support these customers more quickly. We understand the importance of each of our customers’ trips, and are working as fast as we can to provide this additional assistance. 

          The impact of the novel coronavirus (COVID-19) on travel continues to change rapidly. Our travel partners’ policies regarding cancellations and refunds are also changing daily. Customers who have filed a complaint because they could not previously cancel their trip for a refund or rebook due to our travel partners’ policies may now be able to do so. We ask that our customers visit our customer service page for up-to-date guidance on the best steps to take.
          This can be a confusing and stressful moment for travelers, and we understand their need for timely answers and assistance. Know that we are working together with our travel partners, 24 hours a day, seven days a week, to assist all our customers.    

          Contact Information

          500 W Madison St STE 1000

          Chicago, IL 60661-2559

          Visit Website
          Email this Business
          (888) 922-8849

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          Get a Quote

          Accreditation

          BBB accredited business

          Accredited Since: 4/1/2001

          Years in Business: 24

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

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