Complaints
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning letters being sent to consumers collecting debt. On 6/27/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 7/5/2022, BBB has received a sufficient response from the business who is actively working on the pattern below with the action included.
• Complaints allege that consumers have received a letter attempting to collect on a debt that is 5+ years old and may have been paid in full
Effective 7/5/2022, the business informed the BBB that they are discontinuing the mailing of the ”final notice’ notification letter that is the source of these particular complaints. Any future contact to that particular class of debtors will be limited to phone calls and whatever collection action is warranted.
As of 11/2/2022, the BBB has received more complaints in which consumers allege they have received a mailer trying to collect on a debt that were old and/or paid off in full. the mailer also threatens legal action if the debt is not paid off within the next couple of days. Consumers are also alleging that they receive threatening text messages to pay off the debt within the next 4-5 days to avoid the lawsuit.
Based on the complaints received since the BBB initially contacted BlackRock Legal Group, the pattern of complaints have not been alleviated.