Information and Alerts
Alert Details
This business has 1 alert.
Alert
As of July 29, 2012, Hawaii's BBB is not able to verify that this company holds a General Excise Tax license that is generally required to operate a business in Hawaii. Hawaii's BBB has identified a pattern in consumer complaints. Complaints allege being charged double (or more) of quoted price over the phone, and being given a hand written receipt with no company information on the receipt. Complaints also allege that significant damage has been done to the doors & door jams of the lock(s) needing opening, and question the qualification of the technicians. On 11/26/13, Hawaii's BBB advised the business about the identified pattern, and asked about the business's plan to address the root cause of the identified pattern. However, the business did not respond.
Important Information
Customer Complaint
Hawaii's BBB has identified a pattern in consumer complaints. Complaints allege being charged double (or more) of quoted price over the phone, and being given a hand written receipt with no company information on the receipt. Complaints also allege that significant damage has been done to the doors & door jams of the lock(s) needing opening, and question the qualification of the technicians.
On 11/26/13, Hawaii's BBB advised the business about the identified pattern, and asked about the business's plan to address the root cause of the identified pattern. However, the business did not respond.
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