About

Local BBB:

BBB Great West + Pacific

BBB File Opened:

9/22/2000

Business Started:

3/25/1977

Business Incorporated:

3/25/1977

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Home Hotel Lava Hot Springs

Business Management:

Mr. Riley Sorenson

Number of Employees:

4

Licensing information

Additional Information

Refund and Exchange Policy

Reservation Cancellation Policies

We are a small, family owned business.  In an effort to better serve all our guests, and to allow us time to re-rent the accommodations you are cancelling, we have the following cancellation policies.

Reservations of one to three rooms:
Customers booking individual rooms who need to cancel must do so 48-hours prior to their arrival date in order to avoid a cancellation fee the equivalent of one room night for each room cancelled. Reservations made through third-party sites (e.g. Booking.com, Expedia, Hotels.com, etc.) must be cancelled on the site where you made your reservation. 

If rooms have been reserved during a peak period such as a holiday or local festival, 14 days notice of cancellation will be required.   If rooms have been reserved for 4 or more days, 14 days notice of cancellation will be required.  

Reservations of our Guest House:
Reservations for our Guest House require seven days notice of cancellation prior to the arrival date in order to avoid a cancellation fee the equivalent of the cost of one Guest House night.  If the Guest House has been reserved during a peak period such as a holiday or local festival, 30 days notice of cancellation will be required.  If the Guest House has been reserved for 4 or more days, 30 days notice of cancellation will be required.

Group Reservations Of Four Or More Rooms:
The credit card guaranteeing a group reservation must have the funds available to cover the full amount of the advanced group reservation.  For Group Reservations of Four Or More Rooms: $100 Non-Refundable Amount Due at Time of Reservation:  The credit card provided to guarantee this group reservation will be charged a $100 non-refundable amount. This amount is non-refundable.  If you keep your reservation, the $100 amount will be applied to the cost of your reserved rooms. If you cancel the group reservation, even prior to the 60 day deadline, the $100 non-refundable amount will be a cancellation fee.   Group Reservation 60 Day Cancellation Deadline: it is the responsibility of the person making the group reservation to release unwanted rooms or cancel the group reservation in writing 60 days in advance of the the reservation arrival date.  After the deadline, any unassigned rooms will be considered guaranteed and under the financial responsibility of the responsible party, and will be charged at the time of arrival.  Friday & Saturday: No group reservations of Friday only or Saturday only.  Friday and Saturday must be reserved together as a two night stay.

Business Categories

Hotels, Motels