Business ProfileforPet's Best Insurance Services LLC
Current Alerts For This Business
On May 14, 2020, Better Business Bureau recognized a pattern of complaints from consumers regarding the business’ contract and customer service issues pertaining to extended claim processing times. Consumers allege the business does not define how long a claim will take to process, further, they must continuously reach out to the business to follow up on their issue or file a complaint with Better Business Bureau to get the matter addressed.
On June 11, 2020, Pet's Best Insurance Services LLC responded to Better Business Bureau. The company is working with BBB to eliminate the underlying pattern of complaints by accomplishing the following:
Pets Best is currently experiencing longer claim turnaround times than the standard we hold ourselves to, and the expectation our customers have of us. We are investing significantly in the people, the technology, and the customer tools to fix this issue, and we expect customers to soon start seeing a return to the quick turnaround time they expect from Pets Best.
At-a-glance
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2323 S Vista Ave Ste 100, Boise, ID 83705-7343
- BBB File Opened:
- 9/6/2005
- Years in Business:
- 18
- Business Started:
- 6/26/2006
- Business Incorporated:
- 8/25/2000
- Accredited Since:
- 9/1/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 120
- Alternate Business Name
- Pet's Best Insurance
- Business Management
- Mr. Walter Haugland, Chief Marketing Officer
- Synchrony Financial, Member
- Megan Kinch
- Contact Information
Principal
- Synchrony Financial, Member
- Additional Contact Information
Fax Numbers
- (866) 777-1434Primary Fax
Phone Numbers
- (877) 738-7237Other Phone
Email Addresses
- Sales
- Customer Service
- (866) 777-1434
Customer Complaints
0 Customer Complaints
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9 Customer Reviews
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Most Recent Customer Review
Claire B
4 stars12/05/2021
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