Business ProfileforMercedes Benz Corporate Offices
Current Alerts For This Business
After a review of Mercedes Benz's complaints on file with BBB, we noticed a pattern of complaint.
Specifically, complaints concern customer service issues and repair issues not being addressed.
BBB requested the voluntary cooperation of Mercedes Benz in eliminating the pattern of complaint and sending an Agreement to Eliminate a Pattern of Complaint Form to Mercedes Benz.
BBB requested at least three ways in which Mercedes Benz would implement to stop any pattern of complaint.
Mercedes Benz did not respond to BBB's request.
Additional business information
September 14, 2020
The U.S. Department of Justice, Environmental Protection Agency (EPA), and California Air Resources Board (CARB) announced today a proposed settlement with German automaker Daimler AG and its American subsidiary Mercedes-Benz USA, LLC (collectively, "Daimler") resolving alleged violations of the Clean Air Act and California law associated with emissions cheating.
Under the proposed settlement, lodged with the U.S. District Court for the District of Columbia, Daimler will recall and repair the emissions systems in Mercedes-Benz diesel vehicles sold in the United States between 2009 and 2016 and pay $875,000,000 in civil penalties and roughly $70,300,000 in other penalties.
The company will also extend the warranty period for certain parts in the repaired vehicles, perform projects to mitigate excess ozone-creating nitrogen oxides (NOx) emitted from the vehicles, and implement new internal audit procedures designed to prevent future emissions cheating. The recall program and federal mitigation project are expected to cost the company about $436,000,000. The company will pay another $110,000,000 to fund mitigation projects in California. Taken together, the settlement is valued at about $1.5 billion.
The settlement requires Daimler to implement a recall and repair program to remove all defeat devices from the affected vehicles at no cost to consumers and bring the vehicles into compliance with applicable emissions standards under the Clean Air Act. The repair will consist of a software update and replacement of select hardware, which differs across models and model years.
Daimler must repair at least 85 percent of the affected passenger cars within two years and at least 85 percent of the affected vans within three years. The company must also offer an extended warranty covering all updated software and hardware, and it must test repaired vehicles each year for the next five years to ensure the vehicles continue to meet emissions standards over time. .
The proposed settlement is subject to a 30-day public comment period and court review and approval.
Further information about the settlement is available on EPA's website at: https://www.epa.gov/enforcement/daimler-ag-and-mercedes-benz-usa-llc-clean-air-act-civil-settlement.
BBB will update this aspect of the Business Profile once additional information becomes available.
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Headquarters
- 1 Mercedes Benz Dr, Sandy Springs, GA 30328-4312
- BBB File Opened:
- 6/21/2018
- Years in Business:
- 72
- Business Started:
- 1/1/1952
- Business Started Locally:
- 1/1/1957
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Mercedes Benz Credit Corporation
- Mercedes Benz USA ,LLC
- Mercedes Benz USA
- Contact Information
Principal
- Jeffery Washington
Other Contacts
- Mrs. Josephine Hernandez
- Additional Contact Information
Phone Numbers
- (770) 705-2929Other Phone
- (800) 654-6222Other Phone
Email Addresses
- Primary
- Other
- (770) 705-2929
Customer Complaints
0 Customer Complaints
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