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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          The Binion Group

          View full profile
          Location of This Business
          341 Whitney Ln, McDonough, GA 30253-7767
          BBB File Opened:
          7/18/2019
          Contact Information

          Principal

          • Kimberly Binion, Owner
          Additional Contact Information

          Phone Numbers

          Additional Business Information
          Additional Info
          This company appears to be a travel agency.

          BBB Tips On Choosing A Travel Agent:

          Whether it's for work, visiting family, or taking a vacation, consumers spend billions of dollars each year traveling. Whether you choose to be your own travel agent or use the services of a professional, good planning goes a long way toward making travel efficient and stress-free.

          Recognizing a Good Travel Agent:

          Takes the time to learn your travel needs, preferences, tastes, budget, and personal limitations such as medical conditions or phobias.

          Does comparison shopping to find the transportation, accommodations, attractions, and services that will give you the greatest satisfaction at the best price.

          Keeps abreast of new developments in the travel industry that could benefit you, such as price cuts and special deals on airfares and hotels.

          Is highly knowledgeable about attractions and local customs at popular destinations and can provide tips that will help you choose among options and keep your trip running smoothly.

          How to Find A Good Travel Agent:

          When possible, deal with a local travel agent. Take advice from friends and business associates who use an agent they trust and always check business profiles on BBB.org.

          Visit or call several agencies to find the one that best suits your needs.

          Consider everything from the appearance of the office to the agent's willingness to listen and answer questions.

          Ask about a specific agent's professional background. For example, what kind of training or education they have had.

          Contact the American Society of Travel Agents to check if a travel agent you are considering using belongs to this organization.
          Advertising Review
          BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business. In BBB's general review of this firm's website, several advertised claims were found on your website for which we request written substantiation or additional information.

          BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
          https://www.bbb.org/code-of-advertising.

          The specific Codes are: Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. Objective Superlative Claims: Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.

          BBB requested written documentation or additional information for the following advertised claims:

          https://20033368.travsearch.com/about/

          With my agency, no detail of your trip is overlooked and you'll always receive the best value.

          BBB Request: Please provide written documentation to support your "best value" claim.

          I'll use my training and industry certifications

          BBB Request: Please provide copies of your industry certifications.

          https://20033368.travsearch.com/why-use-a-travel-agent/

          (agency name) can provide you with a wide variety

          BBB Request: There are many places on this page where "agency name" is listed. Please clarify why your company name is not listed.

          from the best attractions to see, the most exciting activities to do, and the most affordable way to get there...I've got it covered!

          BBB Request: Please provide written documentation to support your "most affordable" claim.

          https://travsearch.com/about/

          BBB Request: This website appears to be the same as yours. Please clarify your company's affiliation with TravSearch.

          https://20033368.travsearch.com/terms-and-conditions/

          All material from www.travsearch.com and any other World Wide Web site which is owned, operated, licensed, or controlled by The Binion Group, and its affiliates

          BBB Request: Please provide documentation showing your affiliation with TravSearch and any other affiliates.

          The Binion Group did not respond to BBB's request.
          Social Media

          Alert

          See What BBB Reports On

          BBB Investigation Results

          BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.

          We received a submission in BBB's Scam Tracker about this company's marketplace practices. The consumer alleged that they were friends of the owner of Binion Group and began paying her in 2018 for a cruise in 2019. The consumer further alleges that when attempting to receive reservation information, the company could not produce the required documents. The consumer stated they had contacted the cruise line and they allegedly stated they had not heard of the Binion Group.

          BBB asked The Binion Group to respond to the consumer's allegations. The Binion Group did not respond to BBB's request.

          So that BBB may provide the most accurate and transparent information about the Binion Group, we sent our Standard Business Questionnaire for their completion and return. Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by this firm.

          The Binion Group did not respond to BBB's request for information.

          BBB asked if the Binion Group was affiliated with KHM Consulting, Inc.

          The Binion Group did not respond.



          Contact Information

          341 Whitney Ln

          McDonough, GA 30253-7767

          Visit Website
          (404) 604-8119

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.