Business ProfileforThe Binion Group
Travel Agency
Current Alerts For This Business
BBB Investigation Results:
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.
We received a submission in BBB's Scam Tracker about this company's marketplace practices. The consumer alleged that they were friends of the owner of Binion Group and began paying her in 2018 for a cruise in 2019. The consumer further alleges that when attempting to receive reservation information, the company could not produce the required documents. The consumer stated they had contacted the cruise line and they allegedly stated they had not heard of the Binion Group.
BBB asked The Binion Group to respond to the consumer's allegations. The Binion Group did not respond to BBB's request.
So that BBB may provide the most accurate and transparent information about the Binion Group, we sent our Standard Business Questionnaire for their completion and return. Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by this firm.
The Binion Group did not respond to BBB's request for information.
BBB asked if the Binion Group was affiliated with KHM Consulting, Inc.
The Binion Group did not respond.
We received a submission in BBB's Scam Tracker about this company's marketplace practices. The consumer alleged that they were friends of the owner of Binion Group and began paying her in 2018 for a cruise in 2019. The consumer further alleges that when attempting to receive reservation information, the company could not produce the required documents. The consumer stated they had contacted the cruise line and they allegedly stated they had not heard of the Binion Group.
BBB asked The Binion Group to respond to the consumer's allegations. The Binion Group did not respond to BBB's request.
So that BBB may provide the most accurate and transparent information about the Binion Group, we sent our Standard Business Questionnaire for their completion and return. Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by this firm.
The Binion Group did not respond to BBB's request for information.
BBB asked if the Binion Group was affiliated with KHM Consulting, Inc.
The Binion Group did not respond.
Additional business information
Additional Info:
This company appears to be a travel agency.
BBB Tips On Choosing A Travel Agent:
Whether it's for work, visiting family, or taking a vacation, consumers spend billions of dollars each year traveling. Whether you choose to be your own travel agent or use the services of a professional, good planning goes a long way toward making travel efficient and stress-free.
Recognizing a Good Travel Agent:
Takes the time to learn your travel needs, preferences, tastes, budget, and personal limitations such as medical conditions or phobias.
Does comparison shopping to find the transportation, accommodations, attractions, and services that will give you the greatest satisfaction at the best price.
Keeps abreast of new developments in the travel industry that could benefit you, such as price cuts and special deals on airfares and hotels.
Is highly knowledgeable about attractions and local customs at popular destinations and can provide tips that will help you choose among options and keep your trip running smoothly.
How to Find A Good Travel Agent:
When possible, deal with a local travel agent. Take advice from friends and business associates who use an agent they trust and always check business profiles on BBB.org.
Visit or call several agencies to find the one that best suits your needs.
Consider everything from the appearance of the office to the agent's willingness to listen and answer questions.
Ask about a specific agent's professional background. For example, what kind of training or education they have had.
Contact the American Society of Travel Agents to check if a travel agent you are considering using belongs to this organization.
BBB Tips On Choosing A Travel Agent:
Whether it's for work, visiting family, or taking a vacation, consumers spend billions of dollars each year traveling. Whether you choose to be your own travel agent or use the services of a professional, good planning goes a long way toward making travel efficient and stress-free.
Recognizing a Good Travel Agent:
Takes the time to learn your travel needs, preferences, tastes, budget, and personal limitations such as medical conditions or phobias.
Does comparison shopping to find the transportation, accommodations, attractions, and services that will give you the greatest satisfaction at the best price.
Keeps abreast of new developments in the travel industry that could benefit you, such as price cuts and special deals on airfares and hotels.
Is highly knowledgeable about attractions and local customs at popular destinations and can provide tips that will help you choose among options and keep your trip running smoothly.
How to Find A Good Travel Agent:
When possible, deal with a local travel agent. Take advice from friends and business associates who use an agent they trust and always check business profiles on BBB.org.
Visit or call several agencies to find the one that best suits your needs.
Consider everything from the appearance of the office to the agent's willingness to listen and answer questions.
Ask about a specific agent's professional background. For example, what kind of training or education they have had.
Contact the American Society of Travel Agents to check if a travel agent you are considering using belongs to this organization.
Advertising Review:
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business. In BBB's general review of this firm's website, several advertised claims were found on your website for which we request written substantiation or additional information.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
The specific Codes are: Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. Objective Superlative Claims: Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.
BBB requested written documentation or additional information for the following advertised claims:
https://20033368.travsearch.com/about/
With my agency, no detail of your trip is overlooked and you'll always receive the best value.
BBB Request: Please provide written documentation to support your "best value" claim.
I'll use my training and industry certifications
BBB Request: Please provide copies of your industry certifications.
https://20033368.travsearch.com/why-use-a-travel-agent/
(agency name) can provide you with a wide variety
BBB Request: There are many places on this page where "agency name" is listed. Please clarify why your company name is not listed.
from the best attractions to see, the most exciting activities to do, and the most affordable way to get there...I've got it covered!
BBB Request: Please provide written documentation to support your "most affordable" claim.
https://travsearch.com/about/
BBB Request: This website appears to be the same as yours. Please clarify your company's affiliation with TravSearch.
https://20033368.travsearch.com/terms-and-conditions/
All material from www.travsearch.com and any other World Wide Web site which is owned, operated, licensed, or controlled by The Binion Group, and its affiliates
BBB Request: Please provide documentation showing your affiliation with TravSearch and any other affiliates.
The Binion Group did not respond to BBB's request.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
The specific Codes are: Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. Objective Superlative Claims: Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.
BBB requested written documentation or additional information for the following advertised claims:
https://20033368.travsearch.com/about/
With my agency, no detail of your trip is overlooked and you'll always receive the best value.
BBB Request: Please provide written documentation to support your "best value" claim.
I'll use my training and industry certifications
BBB Request: Please provide copies of your industry certifications.
https://20033368.travsearch.com/why-use-a-travel-agent/
(agency name) can provide you with a wide variety
BBB Request: There are many places on this page where "agency name" is listed. Please clarify why your company name is not listed.
from the best attractions to see, the most exciting activities to do, and the most affordable way to get there...I've got it covered!
BBB Request: Please provide written documentation to support your "most affordable" claim.
https://travsearch.com/about/
BBB Request: This website appears to be the same as yours. Please clarify your company's affiliation with TravSearch.
https://20033368.travsearch.com/terms-and-conditions/
All material from www.travsearch.com and any other World Wide Web site which is owned, operated, licensed, or controlled by The Binion Group, and its affiliates
BBB Request: Please provide documentation showing your affiliation with TravSearch and any other affiliates.
The Binion Group did not respond to BBB's request.
At-a-glance
Business Details
- Location of This Business
- 341 Whitney Ln, McDonough, GA 30253-7767
- BBB File Opened:
- 7/18/2019
- Contact Information
Principal
- Kimberly Binion, Owner
- Additional Contact Information
Phone Numbers
- (678) 272-8787Other Phone
- (678) 218-2413Other Phone
- (678) 272-8787
Customer Complaints
0 Customer Complaints
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