Information and Alerts
Alert Details
This business has 2 alerts.
Alert
BBB's investigation revealed this company is not located in Lawrenceville, Georgia. The address provided to consumers by the scammer has been used to mislead people into believing the company is a Georgia organization. BBB has been unable to locate a physical address for Chariot Cavalier Home and advises consumers to use extreme caution if an offer is made by Chariot Cavalier Home. If you have attempted to buy a puppy from Chariot Cavalier Home, and feel you were a victim of a scam, please visit bbb.org/scamtracker and let us know. The information you provide may help others not be victims.
Ad Review
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.
In BBB's general review of Chariot Cavalier Home's website, several advertised claims were found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
BBB's requests are based on these specific codes:
Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
Objective Superlative Claims: Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.
BBB respectfully requested written documentation or additional information for the following advertised claims:
https://chariotcavalierhome.com/
we are well known in the Cavalier King Charles Spaniel world As noteworthy Cavalier breeders who produce top-quality dogs.
BBB Request: Please provide written documentation to support your advertised claim of "we are well known in the Cavalier King Charles Spaniel world As noteworthy Cavalier breeders who produce top-quality dogs."
We have been in the business of breeding Cavalier King Charles Spaniel dogs since 2008 and we are well known in the Cavalier King Charles Spaniel world as noteworthy Cavalier breeders who produce top-quality dogs.
BBB Request: Your company's website creation date is May 2020. Please provide written documentation showing where your company, under the current name, has been in business since 2008.
https://chariotcavalierhome.com/about-us.html
We have been in the business of breeding Cavalier King Charles Spaniel dogs since 2008
BBB Request: Your company's website creation date is May 2020. Please provide written documentation showing where your company, under the current name, has been in business since 2008.
We have more than a decade of esteemed experience and our dog family has grown over the years.
BBB Request: Your company's website creation date is May 2020. Please provide written documentation showing where your company, under the current name, has been in business longer than May 2020.
We are well known in the Cavalier King Charles Spaniel world as noteworthy Cavalier breeders who produce top-quality dogs with both desirable breed attributes and a documented strong ancestry.
BBB Request: Please provide written documentation to support your advertised claim of "We are well known in the Cavalier King Charles Spaniel world as noteworthy Cavalier breeders who produce top-quality dogs with both desirable breed attributes and a documented strong ancestry."
Not only are we recognized by top canine organizations, we are well-known by our customers, outside prospective breeders, and the local community because of our dogs.
BBB Request: Please provide written documentation to support your advertised claim of "Not only are we recognized by top canine organizations, we are well-known by our customers, outside prospective breeders, and the local community because of our dogs."
Chariot Cavalier Home did not respond to BBB.
Important Information
Additional Info
BBB's investigation revealed this company is not located in Lawrenceville, Georgia.
The address provided to consumers by the scammer has been used to mislead people into believing the company is a Georgia organization. BBB has been unable to locate a physical address for Chariot Cavalier Home and advises consumers to use extreme caution if an offer is made by Chariot Cavalier Home.
If you have attempted to buy a puppy from Chariot Cavalier Home, and feel you were a victim of a scam, please visit bbb.org/scamtracker and let us know. The information you provide may help others not be victims.
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.
We received a submission in BBB's Scam Tracker regarding the marketplace practices of Chariot Cavalier Home.
The consumer alleged that they paid $800 to Chariot Cavalier Home for a puppy and received a tracking number through Global Air. The consumer further alleges that Global Air requested an additional $1,490 for pet insurance that they could not pay. The consumer states that they were told the puppy would go into quarantine.
BBB asked Chariot Cavalier Home to respond to the consumer's allegations.
Chariot Cavalier Home did not respond to BBB.
BBB asked Chariot Cavalier Home to provide answers to the following questions:
1. BBB was unable to locate the required competency license for your company name in Georgia. Please provide your license information.
2. What is the telephone number of your company?
3. Your company address is the same as several "puppy scams" in BBB's database. The company names are Elegant Beagle Home, Handpicked Pomeranian and Paramount Beagle Pups. Please explain.
Chariot Cavalier Home did not respond to BBB.
So that BBB may provide the most accurate and transparent information on Chariot Cavalier Home to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.
Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by Chariot Cavalier Home.
Chariot Cavalier Home did not respond to BBB's requests for information.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.