Business ProfileforKendra Store

BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.

This request is based on the Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.

BBB requested written documentation or additional information for the following advertised claims:

https://www.kendrastore.com/

Social Media Icons at bottom of page do not work.

BBB Request: Please provide the URLs for each of your social media sites.

Rated 4.9 out of 5

BBB Request: This rating is on every product you sell. Please provide documentation showing how each item received this rating.

All items list a five star review

BBB Request: Please explain how every item on your website has the same five star review and how it was calculated.

+17852929495

BBB Request: The telephone number provided for your firm is a Kansas telephone number. Please explain why you are using a Kansas number when you are based in the state of Georgia.

Copyright 2017 - Kendra Store. All Rights Reserved.

BBB Request: Based on our research, the domain listing for your company is dated January and April of 2019. Please clarify the 2017 listing.

https://www.kendrastore.com/terms-and-conditions/

11.6 This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong") without regard to its conflict of law provisions. The parties to this Agreement hereby submit to the exclusive jurisdiction of the courts of Hong Kong.

BBB Request: Is your company actually based in Hong Kong and not in the United States? If you have any locations in the United States, please provide the full address for each.

https://www.kendrastore.com/frequently-asked-questions/

You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 30 days to receive your order.

BBB Request: Please provide the addresses for all of your warehouses around the world.

WHERE ARE MY ITEMS COMING FROM? Our primary warehouse is in Vietnam, but most of our specialty items are located in other countries such as the United States, United Kingdom, Germany, France, and China.

BBB Request: Please provide all address worldwide for your firm. Please indicate which location is considered your headquarters.

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK? Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.

BBB Request: Have you made any attempts to work with Facebook to ensure outdated ads are removed?

Please email our Customer Service Department at service@Deannerstore.com, we will offer you a return code

BBB Request: Why is your customer service department listed as a different company name?

https://www.kendrastore.com/billing-terms-and-conditions/

If you need to send us paper documents, please send the related products and paper documents to the following address: Room NO..404, 4F/L, BlockBïJingyiSci-tech mansionïNo.9, the East Big Bell Temple Road Haidian District, Beijing MunicipalityïPRC. So that Dropship can receive and dispose them in time. Please note that this is the only legal address on Kendrastore.com that deals with product infringement.

BBB Request: Please clarify the address listed in this paragraph.

11.6 This Agreement shall be governed by the laws of the Hong Kong Special Administrative Region ("Hong Kong") without regard to its conflict of law provisions. The parties to this Agreement hereby submit to the exclusive jurisdiction of the courts of Hong Kong.

BBB Request: If you maintain stores in the United States, why are they governed by the laws of Hong Kong?

4.2 Despite the provision of the platform through the Site, Kendrastore.com does not represent the Supplier in specific transactions via the Site. No sales agency relationship is created between any Supplier and Kendrastore.com, our affiliates, directors, officers or employees by virtue of Kendrastore.com's display of any of products supplied by the sellers. The sales contract is entered in to between the Buyer and the Supplier.

BBB Request: What is your specific responsibility to the consumer, based on the wording of this paragraph?

https://www.kendrastore.com/return-policy-guarantees/

Return a DOA (dead on arrival) item

BBB Request: What does DOA mean in terms of purchasing an item from your store?

https://www.kendrastore.com/shipping-methods-and-delivery-times/

All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
4.Delays in delivery caused by any other beyond Banggood's control, such as public holidays and Customs issues.

BBB Request: Please clarify your relationship to Banggood's and the address shown in these paragraphs.

Kendra Store did not provide BBB any written documentation or additional information to support their advertised claims.