Complaints
Current Alerts For This Business
According to information in BBB files, Crown & Caliber, LLC has a pattern of complaint alleging Refund and Exchange Issues.
Specifically, consumers state Crown & Caliber, LLC purchases their watches from them for the amount they agree on. Consumers mail their watches to Crown & Caliber, LLC, but have difficulty receiving payment. In some cases, consumers say it has been over 30 days, and they still have not received their payment.
On Ocotber 18, 2023, BBB sent correspondence to Crown & Caliber, LLC to request their voluntary cooperation in eliminating the pattern of complaint.
On October 31, 2023, Crown and Caliber, LLC responded with the following information as a means to eliminate the pattern of complaint:
"We have recogized and personally addressed each customer's complaint with a resolution. We have eliminated the pattern of these complaints by providing all payments owed and currently have discontinued our program in which a client would seek a cash payment for a product sold to us."
This aspect of the Business Profile will be updated once additional information becomes available.
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