Business ProfileforNational Contract Solutions LLC
Timeshare Cancellation
Current Alerts For This Business
BBB Investigation Results:
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.
We received a submission in BBB's Scam Tracker regarding the marketplace practices of National Contract Solutions.
The consumer alleged that National Contract Solutions called them about cancelling their timeshare agreement. The consumer questioned National Contract Solutions on how they knew they owed a timeshare and was told they had a "list" of timeshare owners.
National Contract Solutions offered to make an appointment and the consumer indicated they would let them know. Further allegations indicate that National Contract Solutions came to their home and stated they had an appointment. The company offered to "get us both out of our timeshares for $6,250."
BBB asked National Contract Solutions to respond to the consumer's allegations.
National Contract Solutions responded by stating: "Thank you for reaching out to us. However, we are not interested in doing business with the BBB. Please be advised and correct the business classification you listed for our business. You are incorrect, we do not sell, resell or rent timeshares. We provide timeshare relief by working with an attorney through a legal process. Also, you have our local phone number listed for our company. Our toll-free number is 1.888.880.3938."
BBB responded stating: Thank you for your response. I've changed your type of business to timeshare advocates. Also, both telephone numbers are listed in your BBB Business Profile. Please note that we are not requesting your company to be accredited. We are asking for information needed to properly inform consumer inquiries of your company's marketplace practices. We respectfully request your response to all previous requests. This is keeping with BBB 's mission to build trust in the marketplace. I'll keep the original deadline for your response. Thank you for your help in this matter.
BBB has received no further correspondence from this firm.
So that BBB may provide the most transparent information on National Contract Solutions, we sent our Standard Business Questionnaire for their completion and return. Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by this firm.
BBB was not able to determine an exact location for this firm. We asked National Contract Solutions if they used a virtual office, and if so, to provide the physical address.
From information obtained on this company's website, it indicates they use attorneys. BBB requested the names of all attorney affiliated with this firm.
National Contract Solutions did not respond to our requests.
We received a submission in BBB's Scam Tracker regarding the marketplace practices of National Contract Solutions.
The consumer alleged that National Contract Solutions called them about cancelling their timeshare agreement. The consumer questioned National Contract Solutions on how they knew they owed a timeshare and was told they had a "list" of timeshare owners.
National Contract Solutions offered to make an appointment and the consumer indicated they would let them know. Further allegations indicate that National Contract Solutions came to their home and stated they had an appointment. The company offered to "get us both out of our timeshares for $6,250."
BBB asked National Contract Solutions to respond to the consumer's allegations.
National Contract Solutions responded by stating: "Thank you for reaching out to us. However, we are not interested in doing business with the BBB. Please be advised and correct the business classification you listed for our business. You are incorrect, we do not sell, resell or rent timeshares. We provide timeshare relief by working with an attorney through a legal process. Also, you have our local phone number listed for our company. Our toll-free number is 1.888.880.3938."
BBB responded stating: Thank you for your response. I've changed your type of business to timeshare advocates. Also, both telephone numbers are listed in your BBB Business Profile. Please note that we are not requesting your company to be accredited. We are asking for information needed to properly inform consumer inquiries of your company's marketplace practices. We respectfully request your response to all previous requests. This is keeping with BBB 's mission to build trust in the marketplace. I'll keep the original deadline for your response. Thank you for your help in this matter.
BBB has received no further correspondence from this firm.
So that BBB may provide the most transparent information on National Contract Solutions, we sent our Standard Business Questionnaire for their completion and return. Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by this firm.
BBB was not able to determine an exact location for this firm. We asked National Contract Solutions if they used a virtual office, and if so, to provide the physical address.
From information obtained on this company's website, it indicates they use attorneys. BBB requested the names of all attorney affiliated with this firm.
National Contract Solutions did not respond to our requests.
Additional business information
Additional Info:
Selling a Timeshare Through a Reseller:
If you're thinking of selling a timeshare, the FTC cautions you to question resellers -- real estate brokers and agents who specialize in reselling timeshares.
They may claim that the market in your area is "hot" and that they're overwhelmed with buyer requests. Some may even say that they have buyers ready to purchase your timeshare, or promise to sell your timeshare within a specific time.
If you want to sell your deeded timeshare, and a company approaches you offering to resell your timeshare, go into skeptic mode:
Don't agree to anything on the phone or online until you've had a chance to check out the reseller. Contact the state Attorney General and local consumer protection agencies in the state where the reseller is located. Ask if any complaints are on file. You also can search online for complaints.
Ask the salesperson for all information in writing.
Ask if the reseller's agents are licensed to sell real estate where your timeshare is located. If so, verify it with the state Real Estate Commission. Deal only with licensed real estate brokers and agents, and ask for references from satisfied clients.
Ask how the reseller will advertise and promote the timeshare unit. Will you get progress reports? How often?
Ask about fees and timing. It's preferable to do business with a reseller that takes its fee after the timeshare is sold. If you must pay a fee in advance, ask about refunds. Get refund policies and promises in writing.
Don't assume you'll recoup your purchase price for your timeshare, especially if you've owned it for less than five years and the location is less than well-known.
If you want an idea of the value of a timeshare that you're interested in buying or selling, consider using a timeshare appraisal service. The appraiser should be licensed in the state where the service is located. Check with the state to see if the license is current.
Contract Caveats:
Before you sign a contract with a reseller, get the details of the terms and conditions of the contract.
It should include the services the reseller will perform; the fees, commissions, and other costs you must pay and when; whether you can rent or sell the timeshare on your own at the same time the reseller is trying to sell your unit; the length or term of the contract to sell your timeshare; and who is responsible for documenting and closing the sale.
If the deal isn't what you expected or wanted, don't sign the contract. Negotiate changes or find another reseller.
Resale Checklist:
Selling a timeshare is a lot like selling any other piece of real estate. But you also should check with the resort to determine restrictions, limits, or fees that could affect your ability to resell or transfer ownership. Then, make sure that your paperwork is in order.
You'll need:
the name, address, and phone number of the resort
the deed and the contract or membership agreement
the financing agreement, if you're still paying for the property
information to identify your interest or membership
the exchange company affiliation
the amount and due date of your maintenance fee
the amount of real estate taxes, if billed separately
To learn more about vacation ownership, contact the American Resort Development Association. It represents the vacation ownership and resort development industries.
ARDA has nearly 1,000 members, ranging from privately-held companies to major corporations, in the U.S. and overseas.
American Resort Development Association
1201 15th Street N.W., Suite 400
Washington, D.C. 20005
(202) 371-6700; Fax: (202) 289-8544
www.arda.org
Visit bbb.org to see if there is a report on the firm.
If you've been the victim of a timeshare scam, please report it to BBB's Scam Tracker at bbb.org/scamtracker.
If you're thinking of selling a timeshare, the FTC cautions you to question resellers -- real estate brokers and agents who specialize in reselling timeshares.
They may claim that the market in your area is "hot" and that they're overwhelmed with buyer requests. Some may even say that they have buyers ready to purchase your timeshare, or promise to sell your timeshare within a specific time.
If you want to sell your deeded timeshare, and a company approaches you offering to resell your timeshare, go into skeptic mode:
Don't agree to anything on the phone or online until you've had a chance to check out the reseller. Contact the state Attorney General and local consumer protection agencies in the state where the reseller is located. Ask if any complaints are on file. You also can search online for complaints.
Ask the salesperson for all information in writing.
Ask if the reseller's agents are licensed to sell real estate where your timeshare is located. If so, verify it with the state Real Estate Commission. Deal only with licensed real estate brokers and agents, and ask for references from satisfied clients.
Ask how the reseller will advertise and promote the timeshare unit. Will you get progress reports? How often?
Ask about fees and timing. It's preferable to do business with a reseller that takes its fee after the timeshare is sold. If you must pay a fee in advance, ask about refunds. Get refund policies and promises in writing.
Don't assume you'll recoup your purchase price for your timeshare, especially if you've owned it for less than five years and the location is less than well-known.
If you want an idea of the value of a timeshare that you're interested in buying or selling, consider using a timeshare appraisal service. The appraiser should be licensed in the state where the service is located. Check with the state to see if the license is current.
Contract Caveats:
Before you sign a contract with a reseller, get the details of the terms and conditions of the contract.
It should include the services the reseller will perform; the fees, commissions, and other costs you must pay and when; whether you can rent or sell the timeshare on your own at the same time the reseller is trying to sell your unit; the length or term of the contract to sell your timeshare; and who is responsible for documenting and closing the sale.
If the deal isn't what you expected or wanted, don't sign the contract. Negotiate changes or find another reseller.
Resale Checklist:
Selling a timeshare is a lot like selling any other piece of real estate. But you also should check with the resort to determine restrictions, limits, or fees that could affect your ability to resell or transfer ownership. Then, make sure that your paperwork is in order.
You'll need:
the name, address, and phone number of the resort
the deed and the contract or membership agreement
the financing agreement, if you're still paying for the property
information to identify your interest or membership
the exchange company affiliation
the amount and due date of your maintenance fee
the amount of real estate taxes, if billed separately
To learn more about vacation ownership, contact the American Resort Development Association. It represents the vacation ownership and resort development industries.
ARDA has nearly 1,000 members, ranging from privately-held companies to major corporations, in the U.S. and overseas.
American Resort Development Association
1201 15th Street N.W., Suite 400
Washington, D.C. 20005
(202) 371-6700; Fax: (202) 289-8544
www.arda.org
Visit bbb.org to see if there is a report on the firm.
If you've been the victim of a timeshare scam, please report it to BBB's Scam Tracker at bbb.org/scamtracker.
Advertising Review:
BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business. In BBB's general review of firm's website, several advertised claims were found on your website for which we request written substantiation or additional information.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
The specific Codes in question are: Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
Objective Superlative Claims: Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.
BBB requested written documentation or additional information for the following advertised claims:
https://nationalcontractsolutions.com/
National Contract Solutions is built on the combined knowledge of 60+ years in the timeshare industry specializing in timeshare law with thousands of successful reversals and closings.
BBB Request: Please provide written documentation to support your advertised claims of "combined knowledge of 60+ years in the timeshare industry."
100 Percent Success Rate
BBB Request: Please provide written documentation to support this advertised claim.
3,750,250 Dollars Saved with Our Services
BBB Request: Please provide written documentation to support this advertised claim.
This is why we have a 100% success rate where most others can not even come close.
BBB Request: Please provide written documentation to support this advertised claim.
https://nationalcontractsolutions.com/contact-us/
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut efficitur condimentum mauris. Mauris in consequat
BBB Request: Please explain why this information is written in Latin?
National Contract Solutions did not respond to BBB's request.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
The specific Codes in question are: Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
Objective Superlative Claims: Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.
BBB requested written documentation or additional information for the following advertised claims:
https://nationalcontractsolutions.com/
National Contract Solutions is built on the combined knowledge of 60+ years in the timeshare industry specializing in timeshare law with thousands of successful reversals and closings.
BBB Request: Please provide written documentation to support your advertised claims of "combined knowledge of 60+ years in the timeshare industry."
100 Percent Success Rate
BBB Request: Please provide written documentation to support this advertised claim.
3,750,250 Dollars Saved with Our Services
BBB Request: Please provide written documentation to support this advertised claim.
This is why we have a 100% success rate where most others can not even come close.
BBB Request: Please provide written documentation to support this advertised claim.
https://nationalcontractsolutions.com/contact-us/
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut efficitur condimentum mauris. Mauris in consequat
BBB Request: Please explain why this information is written in Latin?
National Contract Solutions did not respond to BBB's request.
At-a-glance
Related Categories
Overview
National Contract Solutions states on their website that they provide the following services:
Timeshare Contract Reversal
Timeshare Mortgage Reversal
Timeshare Ownership Transfer
Consumer allegations indicate National Contract Solutions is calling people who have not previously contacted their firm, offering to help them get out of their timeshare agreements. An advance fee is required.
Because National Contract Solutions did not provide requested background information on their company or services, BBB has no further information to provide.
Timeshare Contract Reversal
Timeshare Mortgage Reversal
Timeshare Ownership Transfer
Consumer allegations indicate National Contract Solutions is calling people who have not previously contacted their firm, offering to help them get out of their timeshare agreements. An advance fee is required.
Because National Contract Solutions did not provide requested background information on their company or services, BBB has no further information to provide.
Business Details
- Location of This Business
- 1170 Peachtree St NE Suite 1200, Atlanta, GA 30309-7649
- BBB File Opened:
- 7/30/2019
- Business Management
- Lee Fitzgerald, Owner
- Additional Contact Information
Fax Numbers
- (888) 880-3938Primary Fax
- (888) 880-3938
Customer Complaints
0 Customer Complaints
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