About
Important information
- Additional Info:BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts.
After a review of Gritty Soul's complaints on file with BBB, we noticed a pattern of complaint.
Specifically, consumers allege purchased merchandise not being received, items missing from shipments and requested refunds/store credits not given.
BBB requested the voluntary cooperation of Gritty Soul in eliminating the pattern of complaint and sent an Agreement to Eliminate a Pattern of Complaint Form to Gritty Soul.
BBB requested at least three ways in which Gritty Soul would implement to stop any pattern of complaint.
Gritty Soul did not respond to BBB's request.
BBB's role in the marketplace is to promote and foster ethical relationships between businesses and the public through voluntary self-regulation efforts. BBB is a not-for-profit organization that works with both BBB Accredited and non-accredited businesses to help build a stronger foundation for customer relationships and marketplace trust.
BBB asked Gritty Soul to provide answers to the following questions:
1. Your corporate registration address is a virtual office and the address listed on file is a mail center. Please provide the actual physical location for your firm.
2. Where are your products manufactured?
Gritty Soul did not respond to BBB.
So that BBB may provide the most accurate and transparent information on Gritty Soul to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.
Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by Gritty Soul.
Gritty Soul did not respond to BBB's requests for information.
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About This Business
Products and Services
Gritty Soul is an online retailer of apparel and jewelry.
BBB Tips for Online Shopping:
Know the advertiser.Check bbb.org before you buy to see if the company is Accredited and maintains a good BBB Rating. Some of the best deals are only available online but be careful. It's easy for a fake site to mimic a famous retailer's website, so make sure you are shopping with a legitimate online retailer. If the site is missing contact information, that is a red flag.
Shop with a credit card.In case of a fraudulent transaction or instances where products are not received, a credit card provides additional protection. It's easier to dispute charges that you didn't approve or receive. Debit cards, prepaid cards or gift cards don't have the same protections as a credit card.
Check a site's security settings.If the site is secure, its URL (web address) should start with "https://" and include a lock icon on the purchase or shopping cart page. 
Be a savvy shopper.When shopping online, be sure to take your time, and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.
Protect personal information.Read a site's privacy policy and understand what personal information is being requested and how it will be used. If a site doesn't have a privacy policy, that's a big red flag that it may be a scam.
Think before your click.Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don't measure up to the promotional hype.
Beware of too-good-to-be-true deals.Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs or your purchase may sign you up for a monthly charge. Look for and read the fine print.
Beware of phishing.Phishing emails can look like a message from a well-known brand, but clicking on unfamiliar links can place you at risk for malware and/or identity theft. One popular scam claims to be from a package-delivery company with links to "tracking information" on an order you don't remember making. Don't click!
Keep documentation of your order.Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records.
Keep a clean machine.Install a firewall, anti-virus, and anti-spyware software. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.
BBB Tips for Online Shopping:
Know the advertiser.Check bbb.org before you buy to see if the company is Accredited and maintains a good BBB Rating. Some of the best deals are only available online but be careful. It's easy for a fake site to mimic a famous retailer's website, so make sure you are shopping with a legitimate online retailer. If the site is missing contact information, that is a red flag.
Shop with a credit card.In case of a fraudulent transaction or instances where products are not received, a credit card provides additional protection. It's easier to dispute charges that you didn't approve or receive. Debit cards, prepaid cards or gift cards don't have the same protections as a credit card.
Check a site's security settings.If the site is secure, its URL (web address) should start with "https://" and include a lock icon on the purchase or shopping cart page. 
Be a savvy shopper.When shopping online, be sure to take your time, and read the fine print before submitting your order. Look for the return policy; although many online orders can be returned for a full refund, others have restocking fees. Some items cannot be returned; know before you buy.
Protect personal information.Read a site's privacy policy and understand what personal information is being requested and how it will be used. If a site doesn't have a privacy policy, that's a big red flag that it may be a scam.
Think before your click.Be especially cautious about email solicitations and online ads on social media sites. Many sketchy retailers advertise great deals or trendy clothing that don't measure up to the promotional hype.
Beware of too-good-to-be-true deals.Offers on websites and in unsolicited emails may offer free or very low prices on hard-to-find items. There may be hidden costs or your purchase may sign you up for a monthly charge. Look for and read the fine print.
Beware of phishing.Phishing emails can look like a message from a well-known brand, but clicking on unfamiliar links can place you at risk for malware and/or identity theft. One popular scam claims to be from a package-delivery company with links to "tracking information" on an order you don't remember making. Don't click!
Keep documentation of your order.Save a copy of the confirmation page or email confirmation until you receive the item and are satisfied. Be sure to know and understand the return policy and keep this documented with your purchase records.
Keep a clean machine.Install a firewall, anti-virus, and anti-spyware software. Check for and install the latest updates and run virus scans regularly on your computer, tablet, and smart phone.
Business Details
- BBB File Opened:
- 1/14/2020
- Business Started:
- 2/1/2015
- Type of Entity:
- Corporation
- Business Management:
- Customer Service, Operations Manager
Additional Contact Information
- Principal Contacts
- Customer Service, Operations Manager
- Customer Contacts
- Customer Service, Operations Manager
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
- Gritty Soul's return/refund policy may be found by visiting https://grittysoul.com/pages/customer-service
Return Policy?
Gritty Soul offers an Electronic Gift Card for your return. We do not offer exchanges or refunds.
We hope that you love your product when you receive it. All returns will be refunded via store credit in the form of an Electronic Gift Card. You can use it to purchase a new item at any time.
Start your EASY RETURN here: EASY RETURNS
You will be responsible for covering the shipping costs to return your item(s).
Items must be sent back within 14 days of the delivery date.
View our full policy here:
https://grittysoul.com/pages/returns - Business Categories
- Online Retailer, Jewelry Stores, Clothing, Womens Clothing
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