Business ProfileforBest Hair Buy
Current Alerts For This Business
After a review of Best Hair Buy's complaints on file with BBB, we noticed a pattern of complaint.
Specifically, consumers allege dissatisfaction with the product received.
BBB requested the voluntary cooperation of Best Hair Buy in eliminating the pattern of complaint and sent an Agreement to Eliminate a Pattern of Complaint Form to Best Hair Buy.
BBB requested at least three ways in which Best Hair Buy would implement to stop any pattern of complaint.
Best Hair Buy did not respond to BBB's request.
Additional business information
1. What is your firm's affiliation with TedHair, Inc. and Rechoo Hair Products? All of the companies have the same address and telephone number.
2. Your company's website domain is currently for sale. Please clarify.
3. Is your company located in China? Where is your company's factory located?
4. We are unable to determine your address in Georgia. Please provide the actual physical location of your firm in Georgia.
5. Please provide the names of your company's principal officers.
Best Hair Buy did not respond to BBB.
In order for BBB to provide the most accurate and transparent information on Best Hair Buy to consumer inquiries, we sent our Standard Business Questionnaire for their completion and return.
Also requested were copies of any written agreements, contracts, literature, brochures and marketing materials used by Best Hair Buy.
Best Hair Buy did not respond to BBB's requests for information.
In BBB's general review of Best Hair Buy's website, several advertised claims were found for which we requested written substantiation.
BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.
BBB's requests are based on these specific codes:
Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.
"Factory to you," "factory direct," "wholesaler," "wholesale price:" Such phrases are appropriate under certain circumstances. For example, the phrase "factory to you" can be used where the advertiser actually makes the product. The phrase "wholesale price" can be used if that price is comparable to the price charged by wholesalers.
BBB respectfully requested written documentation or additional information for the following advertised claims:
https://shop.besthairbuy.com/pages/shipping-guide
Your orders are shipped from our warehouses located in either China Mainland
BBB Request: Is your company based in China? If not, why is this information provided?
https://shop.besthairbuy.com/collections/wholesale
BBB Request: Please provide written documentation that your wholesale prices are comparable to the price charged by other wholesalers.
https://shop.besthairbuy.com/pages/track-my-order
Standard Shipping(7-15 Working days):
We give International standard delivery worldwide which comes with an online tracking number and need a signature. Orders can be tracked through
USA: USPS: http://www.usps.com
UK: Royal Mail: http://track.royalmail.com
Australia: Australia post: http://www.auspost.com.au/
BBB Request: Please provide the actual physical address for your firm and/or factory. Based on this information it appears your company may not be in the United States.
Best Hair Buy did not respond to BBB.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5677 Buford Hwy NE STE 203, Atlanta, GA 30340-1242
- BBB File Opened:
- 3/12/2018
- Additional Contact Information
Email Addresses
- Primary
- Other
Website Addresses
Customer Complaints
0 Customer Complaints
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