Business ProfileforThe Home Depot
Building Materials
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Additional business information
Government Actions:
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
November 24, 2020
ATLANTA, GA - Attorney General Chris Carr, along with the attorneys general of 45 other states and the District of Columbia, have agreed to a $17.5 million-dollar settlement with Georgia-based retailer, The Home Depot. The settlement resolves a multi-state investigation of a 2014 data breach involving the payment card information of approximately 40 million Home Depot consumers nationwide.
The State of Georgia will collect $356,366.24 through this settlement.
The breach occurred when hackers gained access to The Home Depot's network and deployed malware on The Home Depot's self-checkout point-of-sale system.
The malware allowed the hackers to obtain the payment card information of customers who used self-checkout lanes at The Home Depot stores throughout the U.S. between April 10, 2014 and Sept 13, 2014.
In addition to the $17.5 million total payment to the states, The Home Depot has agreed to implement and maintain a series of data security practices designed to strengthen its information security program and safeguard the personal information of consumers.
Specific information security provisions agreed to in the settlement include:
Employing a duly qualified Chief Information Security Officer reporting to both the Senior or C-level executives and Board of Directors regarding Home Depot's security posture and security risks.
Providing resources necessary to fully implement the company's information security program.
Providing appropriate security awareness and privacy training to all personnel who have access to the company's network or responsibility for U.S. consumers'' personal information.
Employing specific security safeguards with respect to logging and monitoring, access controls, password management, two factor authentication, file integrity monitoring, firewalls, encryption, risk assessments, penetration testing, intrusion detection, and vendor account management
Consistent with previous state data breach settlements, the company will undergo a post settlement information security assessment which in part will evaluate its implementation of the agreed upon information security program.
Other states participating in this settlement include: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.
For additional information--https://law.georgia.gov/press-releases/2020-11-24/carr-home-depot-and-states-agree-settlement-regarding-data-breach
BBB reports on known government actions involving business' marketplace conduct.
Government Action: BBB reports on known government actions involving business’ marketplace conduct:
Gov. ActionThe following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
November 24, 2020
ATLANTA, GA - Attorney General Chris Carr, along with the attorneys general of 45 other states and the District of Columbia, have agreed to a $17.5 million-dollar settlement with Georgia-based retailer, The Home Depot. The settlement resolves a multi-state investigation of a 2014 data breach involving the payment card information of approximately 40 million Home Depot consumers nationwide.
The State of Georgia will collect $356,366.24 through this settlement.
The breach occurred when hackers gained access to The Home Depot's network and deployed malware on The Home Depot's self-checkout point-of-sale system.
The malware allowed the hackers to obtain the payment card information of customers who used self-checkout lanes at The Home Depot stores throughout the U.S. between April 10, 2014 and Sept 13, 2014.
In addition to the $17.5 million total payment to the states, The Home Depot has agreed to implement and maintain a series of data security practices designed to strengthen its information security program and safeguard the personal information of consumers.
Specific information security provisions agreed to in the settlement include:
Employing a duly qualified Chief Information Security Officer reporting to both the Senior or C-level executives and Board of Directors regarding Home Depot's security posture and security risks.
Providing resources necessary to fully implement the company's information security program.
Providing appropriate security awareness and privacy training to all personnel who have access to the company's network or responsibility for U.S. consumers'' personal information.
Employing specific security safeguards with respect to logging and monitoring, access controls, password management, two factor authentication, file integrity monitoring, firewalls, encryption, risk assessments, penetration testing, intrusion detection, and vendor account management
Consistent with previous state data breach settlements, the company will undergo a post settlement information security assessment which in part will evaluate its implementation of the agreed upon information security program.
Other states participating in this settlement include: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.
For additional information--https://law.georgia.gov/press-releases/2020-11-24/carr-home-depot-and-states-agree-settlement-regarding-data-breach
BBB reports on known government actions involving business' marketplace conduct.
At-a-glance
Customer Complaints
28 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 2455 Paces Ferry Rd SE # B # 3, Atlanta, GA 30339-1834
- BBB File Opened:
- 1/1/1979
- Years in Business:
- 45
- Business Started:
- 1/1/1979
- Business Incorporated:
- 3/26/1979
- Accredited Since:
- 5/15/1989
- Type of Entity:
- Corporation
- Alternate Business Name
- Home Depot Credit Services
- Ohio Forge Company
- Home Depot Expo Design Center
- Business Management
- Dr. Leonard Carl Medura, CEO
- Mr. Todd Von Vital
- Mr. Leonard C. Medura
- Shirley Dickerson, Supervisor
- Mr. Dedric Hudson, Manager
- Contact Information
Principal
- Mr. Dedric Hudson, Manager
Customer Contact
- Mr. Dedric Hudson, Manager
- Additional Contact Information
Fax Numbers
- (770) 384-5038Primary Fax
Phone Numbers
- (800) 553-3199Other Phone
- (770) 888-8135Other Phone
- (770) 384-5038
Customer Complaints
28 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/01/2021
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Ordered 2 ******* Doors 72 in. x 80 in. Double Sliding Patio Door Clear Low-E ****** #******) from Home Depot on May 8, 2021 which cost $1,816.00 ($908 per door). I received an incorrect order of 1 ******* 72 in. x 80 in. Double Sliding Patio Door Clear Low-E ****** #******) and 1 ******* 72 in. x 80 in. Double Sliding Patio Door with Internal Mini Blinds ****** #******). One of the doors also had a damaged screen. My inquiry to Home Depot put me in contact with ******* Doors directly. I spoke with ****** and was first asked why I was complaining when I was sent a more expensive door ****** #***** is $1199/door). I explained to ****** my doors are getting installed side by side and I needed a matching set which is why I bought 2 of the same doors. ****** said he would have their customer ********************** contact me and send out the correct door with a roll of screen material so I could re-screen the existing screen frame. **** from their customer ********************** originally contacted me on July 6, ******************************************************************************* the *** ********. I have gone back and forth with **** asking for updates on when this door would be coming and have gotten nowhere. The last email I have from him is dated Sept 13, 2021 in which he told me he was home with COVID. I have tried calling their customer ********************** number and gotten voicemail. I've sent follow up emails and voicemails and have gotten no further responses. At this point I just want a refund for the inconvenience of months of dealing with this terrible customer **********************. I'm stuck with a door I don't want and did not order.
Read MoreCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
DJ
1 star12/06/2021
I ordered a washing machine, dryer and two pedestals from Home Depot. The delivery date for 3 items was to be in one week but the dryer was back ordered 6 weeks. That was fine, I could wait for my dryer because my old one still worked, the washing machine is what I needed right away. But when I completed the order and paid they changed the delivery date for the other 3 items to be held for 6 weeks until the back ordered dryer was available. I can't wait 6 weeks for a washing machine so I spent 4 days and talked to 8 different people and Home Depot would do nothing to get my washing machine to me in a timely fashion. Basically, they held my entire order hostage because of a back ordered dryer. If we redid the order to separate the items I would lose the sale discount I bought them under. Mind you, they had already taken the money from my account. Because they value their ridiculous "policy" more than helping a customer and honoring the date their website originally told me, I cancelled the entire order and took my money to their competitor. I got the exact same models at a sale price and all items will be delivered in 3-7 days. We have some other big ticket items we will be purchasing in the near future and Home Depot will not be getting any of our business. Customer ********************** at Home ********************** is absolutely wretched.
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