Business ProfileforAtlanta Appliances Repair, INC

BBB's role in the marketplace is to ensure the public's confidence in advertising and promote trust in business.

In BBB's general review of Atlanta Appliances Repair, Inc.'s website, a few advertised claims were found for which we requested written substantiation.

BBB reviews advertising on accredited and non-accredited businesses in every medium. Our request is based on BBB's Code of Advertising Standards that can be found at
https://www.bbb.org/code-of-advertising.

The specific Codes in question are as follows:

Basic Principles of the Code: Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request.

Warranties or Guarantees: When using the term "warranty" or "guarantee" the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller's website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."

Objective Superlative Claims: Claims that relate to tangible qualities and performance values of a product or service can be used when the advertiser has substantiation.

BBB respectfully requested written documentation to support the following advertised claims:

https://www.atlantaappliancesrepair.com/

100% - Satisfaction Guaranteed

BBB Request: Please provide all aspects of your "satisfaction guarantee" on your website for consumer information.

Satisfaction is guaranteed

BBB Request: Please provide all aspects of your "satisfaction guarantee" on your website for consumer information.

https://www.atlantaappliancesrepair.com/about-us.html

We are the #1 appliance repair provider with the most reviews on many sites with over five hundred positive reviews and "A" feedback.

BBB Request: Please provide written documentation to support your advertised claim of "We are the #1 appliance repair provider with the most reviews on many sites with over five hundred positive reviews and "A" feedback."

Service calls are free if repairs are provided, otherwise just $49.99 and satisfaction guaranteed.

BBB Request: Please provide all aspects of your "satisfaction guarantee" on your website for consumer information.

That is why we offer many things our competitors don't: same day service, very low service call cost which is waived if services provided, 90 days warranty on labor; and our customers' favorite - the 10% off repair costs if book online.

BBB Request: Please provide written documentation showing where all of your competitors do not provide the services listed.

https://www.atlantaappliancesrepair.com/services.html#appliance-parts

This is where Service Center steps in.

BBB Request: What is your company's affiliation with Service Center and where is it located?

https://www.atlantaappliancesrepair.com/services.html#washer-repair

Let's face it, no one really enjoys doing the laundry, but if you are the typical Southern Californian

BBB Request: Why are you mentioning Southern California if you are based in Atlanta, Georgia?

https://www.atlantaappliancesrepair.com/services.html#stove-repair

San Diego is one area of the country that has been hit the hardest.

BBB Request: Why are you mentioning San Diego if you are based in Atlanta, Georgia?

https://www.atlantaappliancesrepair.com/services.html#refrigerator-repair

Virtually every refrigerator problem can be fixed with the services of San Diego Service Center. We have you covered in every situation that involves refrigerators.

BBB Request: What is your company's affiliation with San Diego Service Center?

Atlanta Appliances Repair, Inc. did not respond to BBB's request.