Business ProfileforSelect Management Resources

According to information in BBB files, Select Management Resources have a pattern of complaints alleging Refund or Exchange issues.

Consumers are stating, their vehicles are being sold due to unpaid loan agreement by Select Management Resources.

The consumers are also stating Select Management Resources is providing information advising of the refund that is due to them, however, according to consumers, when they attempt to contact the business to be issued their refund, their requests are ignored.

On September 28, 2021, BBB contacted Select Management Resources seeking their voluntary cooperation in eliminating the pattern of complaints. Select Management Resouces responded and provided the steps they have taken to address the pattern detected.

As always, Select Management Resources, LLC ("SMR") appreciates BBB's assistance with its consumer complaints. It is our understanding that the BBB alleges a pattern of complaints related to SMR not timely sending surplus funds to consumers after their repossessed vehicle was sold.

The company does acknowledge that several complaints accurately described a delay in the consumer receiving their surplus funds that would be unacceptable in normal times. However, it must be recognized that these delays did not ordinarily occur before the pandemic. That is because these delays were caused by the significant disruption the pandemic caused in the sale of repossessed motor vehicles and in the operations of the company. First, during the pandemic there were significant delays in the processing and sale of repossessed motor vehicles industry- wide. Auctions had to develop new protocols to empty, clean and process vehicles for sale while keeping their employees safe. Further, in-person auctions had to be phased out in favor of online sales. Closures at the state departments of motor vehicles also delayed title transfers. All these issues delayed the sale of the vehicles themselves, and the time in which the company would receive sale proceeds. The pandemic also severely impacted the operations of SMR as well.
SMR was extremely short-staffed as many employees were forced to work from home. Obviously, the pandemic prevented the company from giving the quality of service it normally provides. The issues caused delays in mailing surplus checks and addressing customer concerns about delayed checks. While most pandemic restrictions have been lifted, like many business, SMR still is faced with challenges. Nonetheless, to ensure further delays do not occur, the company has begun trying to obtain additional staff and will begin conducting audits to ensure surplus checks are being mailed to customers in a timely manner.


BBB will update this aspect of the Business Profile once additional information becomes available.