Business ProfileforStrykr Covert Carry
Online Retailer
Current Alerts For This Business
Pattern of Complaints:
BBB has received a pattern of complaints from customers involving delivery issues alleging non-delivery or delayed delivery of items ordered.
BBB contacted STRYKR Tactical Gear requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today's date, BBB has not received a response from the business.
The business website www.coverttacticalsystems.com was created on 6/24/2016 and last updated on 06/25/2019. There is no identifiable ownership of the website.
In February 2021, BBB received complaints concerning non-delivery issues and that the business has a new name: Clandestine Carry and is operating through Facebook advertising.
The business new website https://clandestinecarry.com was created on 1/30/2021 and has anonymous ownership.
The business Facebook page was created 2/2/2021.
BBB contacted STRYKR Tactical Gear requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today's date, BBB has not received a response from the business.
The business website www.coverttacticalsystems.com was created on 6/24/2016 and last updated on 06/25/2019. There is no identifiable ownership of the website.
In February 2021, BBB received complaints concerning non-delivery issues and that the business has a new name: Clandestine Carry and is operating through Facebook advertising.
The business new website https://clandestinecarry.com was created on 1/30/2021 and has anonymous ownership.
The business Facebook page was created 2/2/2021.
Government Action:
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
Florida: On August 6, 2019, the Florida Attorney General's office has investigated the business practices of and Strykr Tactical Gear, Inc., Covert Tactical Systems, Inc. and Matthew P. Ratto (collectively) for alleged violations of deceptive and unfair business practices. (Case No. L17-3-1117, Office of the Attorney General, State of Florida).
Florida alleges, in part: These practices primarily occurred between approximately June of 2013 and the present. Respondents engaged in the business of marketing and selling clothing and accessories designed for firearm owners to individuals, law enforcement agencies, military, and government agencies. The Attorney General has received and reviewed approximately one hundred ninety (190) consumer complaints and determined that during the Relevant Period Respondents engaged in potentially unfair and deceptive business practices, including failing to deliver products ordered and paid for by consumers, failing to respond to customer inquiries and failing to honor consumer requests for refunds.
In August 2019 Strykr Tactical Gear,Inc. entered into a settlement agreement for the purpose of resolving this matter. Respondents agree to enter into this Assurance of Voluntary Compliance ("AVC") without any admission that Respondents have violated the law and for the purpose of resolution of this matter with the Attorney General only.
Respondents assert and provided some documents for their claim that material supply and production issues caused the backlog of unfulfilled consumer orders and the related consumer complaints. Respondents have cooperated with the Attorney General and continue to address the Backlog complaints by delivering substitute products to consumers or by refunding the consumers the purchase price amount. Respondents' Website continues to include misleading and/or deceptive statements regarding product availability and product delivery time frames.
Respondents agree that disclosures regarding product shipment dates shall be included on all future or current websites which advertise and/or sell Respondents' product(s), including but not limited to Respondents' Website. Specifically, but without limitation, the product shipment date disclosure shall be included on:
(1) the initial product screen which is seen by consumers when they have selected/clicked a product to view, and
(2) any written or electronic receipts provided to the consumer. All disclosures shall be clear and conspicuous.
Respondents also agree that they will not advertise as "available" any products which are unavailable, nor will they advertise as "sold out" any products which are not, and have not been previously been, offered for sale by Respondents. In the event Respondents are not able to meet the shipment date time frame given to consumers pursuant to the disclosure requirements, Respondents shall send a subsequent written notice to the consumer notifying him/her of the delay. The Delay Notice shall also include an approximate new shipment date and Respondents' customer service information, including, but not limited to, Respondents' toll-free number and hours of operation. The Delay Notice shall also inform the consumer that he or she has the option of cancelling his or her order for a full refund and shall include directions on how to request said refund.
Respondents shall work diligently to resolve any future consumer complaints relating to the terms and conditions of this AVC and shall respond to all future consumer complaints or inquiries within seven (7) business days of receipt of such complaint.
Respondents agree to issue full refunds to those consumers who have ordered products but have yet to receive their purchase orders, or have requested, or will request in the future, that Respondents cancel their purchase orders prior to the consumer's receipt of the ordered goods. For outstanding requests for refunds received by Respondents prior to the execution of this AVC, Respondents shall begin to issue full refunds immediately. For all other refund requests, Respondents shall initiate the refund within three (3) business days of a consumer's refund request.
In instances when: (1) a refund directly back to the consumer credit card from which the original product payment was made is not possible and/or (2) the consumer specifically requests that their respective refund be made in the form of a check, refunds shall be made by check. Such refund checks shall be mailed to consumers via first class mail, at their last known address of record, based upon the records reasonably available to Respondents.
In the event that a mailing of a refund check to a consumer is returned as undeliverable, Respondents shall mail the refund check to the forwarding address, if one is provided by the United States Postal Service. If a forwarding address is not provided by the United States Postal Service, Respondents shall make reasonable attempts to locate a more current address for the consumer and thereafter attempt to redeliver the check and letter. Any checks remaining undeliverable seven (7) days after the above efforts shall be shall be sent to the Office of the Attorney General.
Respondents acknowledge and agree that any failure to comply with the terms and conditions of this agreement, and will subject Respondents to any and all civil penalties and sanctions provided by law, including the award of attorney's fees and costs.
Respondents are on notice and shall comply with:
(1) Florida Deceptive and Unfair Trade Practices Act
(2) "30-Day Rule," and
(3) Florida Statutes
Respondents agree to address and resolve all outstanding consumer complaints and eliminate the Backlog within one hundred and eighty (180) days of the execution of this AVC as described in detail below.
Respondents shall pay the Attorney General a civil penalty in the amount of Five Hundred Dollars and 0 Cents ($500.00).
Respondents shall pay to the Attorney General Five Hundred Dollars and 0 Cents ($500.00) for attorney's fees and costs incurred investigating this matter.
For more information you may visit Florida's Attorney General's Office by phone at 866-966-7226 or on-line http://myfloridalegal.com.
Florida: On August 6, 2019, the Florida Attorney General's office has investigated the business practices of and Strykr Tactical Gear, Inc., Covert Tactical Systems, Inc. and Matthew P. Ratto (collectively) for alleged violations of deceptive and unfair business practices. (Case No. L17-3-1117, Office of the Attorney General, State of Florida).
Florida alleges, in part: These practices primarily occurred between approximately June of 2013 and the present. Respondents engaged in the business of marketing and selling clothing and accessories designed for firearm owners to individuals, law enforcement agencies, military, and government agencies. The Attorney General has received and reviewed approximately one hundred ninety (190) consumer complaints and determined that during the Relevant Period Respondents engaged in potentially unfair and deceptive business practices, including failing to deliver products ordered and paid for by consumers, failing to respond to customer inquiries and failing to honor consumer requests for refunds.
In August 2019 Strykr Tactical Gear,Inc. entered into a settlement agreement for the purpose of resolving this matter. Respondents agree to enter into this Assurance of Voluntary Compliance ("AVC") without any admission that Respondents have violated the law and for the purpose of resolution of this matter with the Attorney General only.
Respondents assert and provided some documents for their claim that material supply and production issues caused the backlog of unfulfilled consumer orders and the related consumer complaints. Respondents have cooperated with the Attorney General and continue to address the Backlog complaints by delivering substitute products to consumers or by refunding the consumers the purchase price amount. Respondents' Website continues to include misleading and/or deceptive statements regarding product availability and product delivery time frames.
Respondents agree that disclosures regarding product shipment dates shall be included on all future or current websites which advertise and/or sell Respondents' product(s), including but not limited to Respondents' Website. Specifically, but without limitation, the product shipment date disclosure shall be included on:
(1) the initial product screen which is seen by consumers when they have selected/clicked a product to view, and
(2) any written or electronic receipts provided to the consumer. All disclosures shall be clear and conspicuous.
Respondents also agree that they will not advertise as "available" any products which are unavailable, nor will they advertise as "sold out" any products which are not, and have not been previously been, offered for sale by Respondents. In the event Respondents are not able to meet the shipment date time frame given to consumers pursuant to the disclosure requirements, Respondents shall send a subsequent written notice to the consumer notifying him/her of the delay. The Delay Notice shall also include an approximate new shipment date and Respondents' customer service information, including, but not limited to, Respondents' toll-free number and hours of operation. The Delay Notice shall also inform the consumer that he or she has the option of cancelling his or her order for a full refund and shall include directions on how to request said refund.
Respondents shall work diligently to resolve any future consumer complaints relating to the terms and conditions of this AVC and shall respond to all future consumer complaints or inquiries within seven (7) business days of receipt of such complaint.
Respondents agree to issue full refunds to those consumers who have ordered products but have yet to receive their purchase orders, or have requested, or will request in the future, that Respondents cancel their purchase orders prior to the consumer's receipt of the ordered goods. For outstanding requests for refunds received by Respondents prior to the execution of this AVC, Respondents shall begin to issue full refunds immediately. For all other refund requests, Respondents shall initiate the refund within three (3) business days of a consumer's refund request.
In instances when: (1) a refund directly back to the consumer credit card from which the original product payment was made is not possible and/or (2) the consumer specifically requests that their respective refund be made in the form of a check, refunds shall be made by check. Such refund checks shall be mailed to consumers via first class mail, at their last known address of record, based upon the records reasonably available to Respondents.
In the event that a mailing of a refund check to a consumer is returned as undeliverable, Respondents shall mail the refund check to the forwarding address, if one is provided by the United States Postal Service. If a forwarding address is not provided by the United States Postal Service, Respondents shall make reasonable attempts to locate a more current address for the consumer and thereafter attempt to redeliver the check and letter. Any checks remaining undeliverable seven (7) days after the above efforts shall be shall be sent to the Office of the Attorney General.
Respondents acknowledge and agree that any failure to comply with the terms and conditions of this agreement, and will subject Respondents to any and all civil penalties and sanctions provided by law, including the award of attorney's fees and costs.
Respondents are on notice and shall comply with:
(1) Florida Deceptive and Unfair Trade Practices Act
(2) "30-Day Rule," and
(3) Florida Statutes
Respondents agree to address and resolve all outstanding consumer complaints and eliminate the Backlog within one hundred and eighty (180) days of the execution of this AVC as described in detail below.
Respondents shall pay the Attorney General a civil penalty in the amount of Five Hundred Dollars and 0 Cents ($500.00).
Respondents shall pay to the Attorney General Five Hundred Dollars and 0 Cents ($500.00) for attorney's fees and costs incurred investigating this matter.
For more information you may visit Florida's Attorney General's Office by phone at 866-966-7226 or on-line http://myfloridalegal.com.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1115 Shipwatch Cir, Tampa, FL 33602-5774
- BBB File Opened:
- 3/6/2013
- Years in Business:
- 12
- Business Started:
- 10/12/2012
- Business Incorporated:
- 10/3/2012 in FL, USA
- Type of Entity:
- Corporation
- Alternate Business Name
- STRYKR Tactical Gear
- Strykr Tactical Gear Inc.
- Covert Tactical Systems
- Business Management
- Mr. Matthew Ratto, Owner
- Additional Contact Information
Phone Numbers
- (888) 366-6299Other Phone
- (813) 520-8767Other Phone
- (888) 366-6299
Customer Complaints
0 Customer Complaints
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