Business Profile
Information Technology Services
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Complaints
Current Alerts For This Business
Pattern of Complaints:
BBB received a pattern of complaints concerning sales practice issues.
Specifically, consumer complaints allege receiving pop-ups on their computer claiming they have been "hacked", computer will crash, etc. These messages direct consumers to contact the information given in the pop-up for technical support (ie: Apple, etc.). Consumers allege they found the technical support service was actually provided by an unaffiliated company than advertised in the pop-up. Consumer complaints further allege that after allowing the company remote access to provide services and paying for a service plan afterward, they are contacted and asked to pay additional money for hacking issues to be addressed.
In July, BBB contacted the business to obtain their position.
Specifically, consumer complaints allege receiving pop-ups on their computer claiming they have been "hacked", computer will crash, etc. These messages direct consumers to contact the information given in the pop-up for technical support (ie: Apple, etc.). Consumers allege they found the technical support service was actually provided by an unaffiliated company than advertised in the pop-up. Consumer complaints further allege that after allowing the company remote access to provide services and paying for a service plan afterward, they are contacted and asked to pay additional money for hacking issues to be addressed.
In July, BBB contacted the business to obtain their position.