Business ProfileforBay Medical Supply, LLC

In September 2021, BBB contacted Bay Medical Supply, LLC in order to request substantiation of their license to offer telemarketing service or to provide the information for the telemarketing agency they use. Per consumer inquiry activity, the business is making outbound calls offering durable medical equipment, which would require a telemarketing license.

To date, BBB did not receive a response.

"Scam Alert: Beware of the Medicare back brace scam"
By Better Business Bureau. May 29, 2020.

To view the full article, please visit:

https://www.bbb.org/article/scams/13033-scam-alert-beware-of-the-medicare-back-brace-scam
The Better Business Bureau is hearing from consumers who have been targeted by scammers for "free" back braces.

How the Scam Works

You get a call saying you qualify for a back brace or a knee brace - totally paid for by Medicare. The scammer may pretend to be from Medicare, or they may claim to be the maker of durable medical equipment (DME). They say you qualify for the equipment for free, and they repeatedly call until you relent and allow them to submit an order to your doctor for the equipment. Or you may say no, but the company ships the brace anyway. Other times the equipment just shows up on your doorstep and Medicare receives the bill. Often consumers have a difficult time returning the unnecessary equipment.

By law, no one is allowed to make unsolicited calls to consumers about durable medical equipment. If they do, it's Medicare fraud. And taxpayers' foot the bill for all the unwanted products. If you get such a call, just hang up.

Other Examples of DME Fraud?

- Suppliers who want you to use their doctors (who then prescribe unnecessary medical equipment)
- Doctors or suppliers who charge Medicare for items you never received
- Companies that bill for duplicate orders
- Older adults who allow their Medicare number to be used in exchange for money or other things

Medicare fraud has cost the American public more than $6 billion, and durable medical equipment fraud is a significant contributor to that total. In April 2019, the U.S. Department of Justice indicted 24 people across the country for DME fraud involving more than $1.2 billion in losses.

And here's one more reason to care about durable medical equipment fraud: if you receive an unnecessary piece of equipment but don't report it, you may be stuck later. When the time comes that you actually need such a device, Medicare may not pay the bill for it, saying they already covered it years earlier.

How to Protect Yourself and Medicare from DME Fraud

- Refuse and report anyone offering "free" equipment, supplies, or services in exchange for your Medicare number.
- Know that Medicare medical suppliers are not allowed to make unsolicited telephone calls or send e-mails to sell you equipment unless you've done business with them in the last 15 months.
- Never sign a blank form from your health care provider or equipment supplier.
- Always read your Medicare Summary Notice (MSN) or Explanation of Benefits (EOB) to look for any charges for equipment you do not need or did not receive.
- Protect your Medicare, Medicaid, and Social Security cards; keep them in a safe place (not your wallet), and only get them out when you are going to see a health care provider.

If you get one of these calls, immediately hang up. Here are some other steps you can take:

- Call your doctor and tell him or her about the attempted scam
- Call the Medicare fraud hotline: 800-633-4227 (800-MEDICARE)
- File a complaint at BBB.org/complain
- Get help from Senior Medicare Patrols: 877-808-2468 or smpresource.org
- Report the fraud to the FBI at 800-Call- FBI