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- Additional Info:BBB Tip: Tech Support Scams
By International Association of Better Business Bureaus. July 20, 2020.
To view the full article, please visit:
https://www.bbb.org/article/news-releases/16553-bbb-tip-tech-support-scams
Tips to spot this scam:
- Never give control of your computer to a third party unless you are absolutely certain it is the representative of a computer support team you initiated contacted.
- Legitimate tech support companies don't make unsolicited phone calls. A popular way for thieves to get in touch with victims is through cold calls. The callers often claim to be from a tech company. Scammers do and they can spoof official looking phone numbers, so don't trust Caller ID.
- Look out for warning screens: Nearly half of tech support scams begin with an alert on the victim's computer screen. This pop up will have a phone number to call for help. Instead, disconnect from the internet and wi-fi connection by shutting off the device and restart it with an antiviral scan.
- Be wary of sponsored links. When searching online for tech support, look out for sponsored ads at the top of the results list. Many of these links lead to businesses that scam consumers.
- Avoid clicking on links in unfamiliar emails. Scammers also use email to reach victims. These messages point consumers to scam websites that launch pop-ups with the fake warnings and phone numbers.
If you are a victim of a tech support scam:
- Contact the bank immediately to report the incident and describe exactly what happened.
- Take the laptop, tablet, mobile device, or computer that was infected to a trusted local business and have it checked out.
- Remove any software that authorized remote access to the device.
- hange all of the passwords used to access bank accounts, social media and other websites that contain personal information.
- File a report with BBB Scam Tracker and with law enforcement authorities, such as the FTC
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