Business ProfileforNational Home Owners Association of America, Inc.

Update: 2/1/21 BBB has received several consumer reports that, through printed advertising and door to door sales contacts, this business continues to portray itself as a Home Owners Association and indicates enrollment in a mandatory lawn care program.

In October 2019, BBB reviewed the following business claims and asked for substantiation from the business.
1) Price matching, Service Guarantee and Satisfaction Guarantee advertised. To date the business indicated that the customer may request additional service if not satisfied or cancel the service contract at any time. They did not provide terms for price matching and indicated a price reduction when "100% community enrollment is complete" however it was not clear when or if any community would reach 100% enrollment.

2) "National Homeowners Association of America, Inc." business name

BBB Code of Advertising indicates:
Warranties or Guarantees
When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.
Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

BBB Code of Advertising also indicates:
Basic Principles of the Code
The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

BBB Code of Advertising also indicates:
Business Name or Trade Style
Business names or trade styles must not contain words that would mislead consumers either directly or by implication.