Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Additional Information

Not BBB accredited

Additional Information for Upline Moving & Storage Inc

View full profile

This is a multi-location business.

Find a Location

Upline Moving & Storage Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Upline Moving & Storage Inc

      18350 NW 2ND AVE, Suite 318 Miami, FL 33169

    • Upline Moving & Storage Inc

      4000 Hollywood Blvd STE 555S Hollywood, FL 33021-6853

    • Upline Moving & Storage Inc

      20801 Biscayne Blvd STE 403 Miami, FL 33180-1423

    Location of This Business
    18350 NW 2ND AVE, Suite 318, Miami, FL 33169
    BBB File Opened:
    11/24/2014
    Years in Business:
    14
    Business Started:
    2/21/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MC843037 for this business, issued by Federal Motor Carrier Safety Administration

    These agencies may include:

    Federal Motor Carrier Safety Administration

    227 N Bronough St Rm 2015

    Tallahassee FL 32301-1380

    (850) 942-9650

    Fax: (850) 9429691

    https://www.fmcsa.dot.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Number 1 Van Lines Inc.
    • #1 Van Lines Inc
    Business Management
    • Ms. Daneshia Augustin, President
    Additional Contact Information

    Fax Numbers

    • (888) 866-9370
      Primary Fax
    • (888) 669-3708
      Other Fax

    Phone Numbers

    Email Addresses

    Government Action

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government's allegations, which have not yet been proven.

    As of December 28, 2018, The Office of Attorney General, State of Florida, Dept. of Legal Affairs, filed a complaint in federal court alleging violations of the Florida Deceptive and Unfair Trade Practices Act, as well as both federal and state moving statutes, against the following business and individual:

    The Attorney General's Office filed two additional generally in state court against the following company and the principal for allegedly engaging in similar ransom moving schemes:

    Upline Moving & Storage Inc., formerly known as #1 Van Lines Inc., located in Hollywood, Florida, and its principal, Daneshia L. Augustin.

    Allegations against the company include deceptive marketing and sales of household moving services, while holding consumers' goods hostage for ransom in Florida and other states. Many of the victims are senior citizens.

    The moving company, located in Broward county, allegedly used false or deceptive advertising to induce consumers to purchase moving services. The company proclaimed that the services were to be performed by highly trained, professional or expert movers. However, untrained laborers regularly performed the moves, often causing damage to, destroying or stealing the consumers' property.

    Many consumers allegedly received low-price, purportedly binding estimates from the company. In numerous instances, once the moving service began and the household goods were at least partially loaded onto moving trucks, the defendant substantially increased the prices. If consumers refused to pay the new higher amount, the complaint alleges that the defendant threatened to hold the consumers' goods hostage for ransom and add fees to the demanded amount until the consumers paid the higher fee.

    This complaint is part of an ongoing Florida Attorney General's Office initiative with the U.S. Department of Transportation called Operation Moving Target. The complaint seeks a permanent injunction, consumer restitution and civil penalties from the moving company and principal(s).

    For further information please contact:

    Anyone suspecting deceptive or unfair business practices can file a complaint with the Attorney General's Office online at MyFloridaLegal.com or via phone at 1(866) 9NO-SCAM.

    Link: http://www.myfloridalegal.com/newsrel.nsf/newsreleases/7CB5B039F44686AE852583710069DC7D

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.