Pool Contractors
Olympus Pools, Inc.Find BBB Accredited Businesses in Pool Contractors.
Information and Alerts
Alert Details
This business has 2 alerts.
Out-of-Business known or suspected
According to information in BBB files, this business is no longer in business.
Government Action: BBB reports on known government actions involving business’ marketplace conduct:
Gov. Action
FLORIDA: On October 13, 2021, the Florida Attorney General filed a court action against Olympus Pools, Inc. and James Staten, President ("Olympus") seeking equitable, injunctive, and other statutory relief, including restitution and civil penalties, pursuant to the Florida Deceptive and Unfair Trade Practices Act (Case #21-CA-008228, filed in Hillsborough County, FL).
In the Complaint, the Florida Attorney General stated, in part:
-- Since March 2021, the Florida Attorney General has gathered and reviewed at least 200 complaints from Florida consumers concerning Olympus's practices, which collectively allege over $8,000,000 spent on incomplete and/or inadequate services.
-- Consumer complaints allege that Olympus failed to complete swimming pool installation projects after collecting money from consumers.
-- Many consumers allege in their written complaints that after signing a contract with Olympus and paying the initial deposit, or in some instances almost the entire project amount, Olympus did not follow the agreed construction schedule and/or after performing some initial work, abandoned the project without any meaningful explanation to consumers.
-- One consumer stated in the complaint that Olympus excavated a hole in his back yard for the swimming pool and ceased the work leaving a dangerous hole in the consumer's back yard.
-- Another consumer reported to the Attorney General that Olympus Pools repeatedly misstated the construction timeline and materials to be used for the project.
-- Further, some consumers stated in their complaints that Olympus failed to pay subcontractors, who performed certain work on their swimming pool projects, despite the fact that these consumers had paid Olympus as agreed in the contract. Subcontractors on these projects have, in some cases, filed liens against the properties of the consumers. Thus, these consumers were forced to make duplicate payment directly to the subcontractor to obtain the release of the lien filed against their property, despite having made payment to Olympus Pools.
-- Several consumers also complained that Olympus repeatedly made false representations concerning project timelines and that they were left waiting on jobs, which were never finished.
-- Some consumers also reported that they were not able to reach Mr. Staten or any other employee of Olympus.
-- Upon the Attorney General's information and belief, Olympus solicited sales from consumers despite the fact that they knew or should have known that they did not have the ability and/or resources to perform the work that they promised and for which consumer paid.
This matter is pending. For more information and details on the action, please contact Florida Attorney General's Office at http://myfloridalegal.com or (866) 966-7226.
Important Information
Additional Info
BBB files indicate that Olympus Pools has a pattern of complaints concerning delays in completing the installation of new pools. Customers filing BBB complaints stated that the business has not completed their pools after contracting with the business, including customers that have waited 10 or more months. Other complaints involved delays in completing warranty work and failure to timely respond to customer service inquiries.
BBB contacted the business in February 2021 regarding these complaint issues, and since has been in regular communication with the owners. Olympus Pools believes that the complaint issues result from a combination of a high increase in volume and industry conditions causing delays that lead to frustrations. There has been an explosion in the volume of pools purchased since the beginning of the pandemic. In addition to the challenges of demand, as a custom pool builder the business has been challenged by labor and material shortages causing delays industry-wide.
Service Area
- Sarasota, FL
- Hernando County, FL
- Manatee County, FL
- Pasco County, FL
- Pinellas County, FL
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