Business ProfileforHelping Timeshare Owners, Inc.
Current Alerts For This Business
On 10/02/2018 BBB staff met with company representatives to discuss the patterns. Subsequently, BBB received the following in response to the returning of phone calls from the company's Chief Operations Officer:
"It was brought to my attention last week that there have been complaints about the lack of communication our clients are having with their case managers. I have investigated this for the past 4 to 5 days. Since I don't have any information on specific clients to research, I have made the following changes to our existing processes.
* Each morning, the case managers are to get with their assistants and go thru their voice and emails.
* Once the voice and emails are addressed and responded too, notes must then be updated in the CRM as to who they talked to and what the topic of conversation was about.
* All case managers will be responsible for contacting the client each and every time they receive any documents thru mail and email.
* All email responses must now be added to the notes in the CRM.
* We also upgraded our phone system that will provide a full history of any phone number so we can track inbound and outbound calls to any of our clients.
FYI, many times it is our clients that fail to respond to phone calls because 90% of the timeshare companies corporate offices are in Orlando and when they see the 407 area code they don't pick up the calls.
We will continue to monitor and train all employees on the importance of maintaining communication will all of our clients."
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 2532 E Irlo Bronson Memorial Hwy, Kissimmee, FL 34744
- BBB File Opened:
- 8/9/2010
- Years in Business:
- 14
- Business Started:
- 2/10/2010
- Business Started Locally:
- 2/10/2010
- Business Incorporated:
- 2/11/2010 in FL, USA
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 1215782 for this business, issued by Orange County Business Tax Receipt
These agencies may include:
Orange County Business Tax Receipt
PO Box 545100
Orlando FL 32854-5100
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- William W. Howell Jr., CEO
- Contact Information
Customer Contact
- Danielle Campbell
- Additional Contact Information
Fax Numbers
- (888) 633-7498Primary Fax
Phone Numbers
- (877) 799-4905Other Phone
Email Addresses
- Primary
- (888) 633-7498
Customer Complaints
0 Customer Complaints
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