Business ProfileforHollywood Chis Inc

In July 2018, BBB contacted the business regarding information on their website pertaining to their lifetime guarantee and their deposit and payment policy.

BBB Code of Advertising indicates:
Warranties and Guarantees
When using the term "warranty" or "guarantee" in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser's website or, in the case of mail or telephone order sales, made available free on written request.

Advertisers should only use "satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

Basic Principles of the Code
The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

BBB requested the business update the website to reflect the sales contract; indicating the period of time the buyer has to take the puppy to the vet to activate the guarantee (2 days or 3 days?).

BBB requested business disclaim the conditions that constitute "Old Age" in regards to Lifetime Guarantee.

BBB requested business provide copies of Included Guarantee and Lifetime Guarantee that is provided to customer.

BBB requested the Deposit and Payment page be reformatted to make information more clear.

To date the business has not responded.