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          Business Profile

          Pool Contractors

          Quality Pools by Strong, Inc.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pool Contractors.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:
          Based on BBB files, Strong, Inc. dba Pools N Spas Of Central Florida has a pattern of disputes alleging contract and customer service issues. Consumers allege once a contract has been signed, and the down payment made, Strong, Inc. does not honor promises made to consumers. Consumers allege Strong, Inc. gives a proposed start date for pool installation, however, consumers complain of numerous delays in start dates and during the construction process. Some consumers allege that despite paying for their projects in full, Strong, Inc. never completes the pools they were contracted to build. 
           

          On April 27, 2018 BBB sent correspondence to Strong, Inc. with concerns regarding the pattern of complaints. BBB received a reply on May 2, 2018 stating:

          We have successfully completed over 5,000 jobs in 30 years and you have had maybe 5 complaints that I know of. We notice the complaints are never quality issues. We do not have start dates or completion dates in our contract. We do have an arbitration clause which has not been used in over 10 years because the complaints people make are not legitimate. 

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          Complaint Details

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          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 36

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          3633 Pine St

          Jacksonville, FL 32205-9416

          (904) 347-6108

          Customer Complaints Summary

          0 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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