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Important information
- Advertising Review:In August 2021, BBB contacted Re-Konekt concerning advertising claims on its website and online directory listing at neustar.
Its website includes multiple references to warranties and guarantees, including:
"All repairs come with a Lifetime Warranty"
"We offer a warranty on all our repairs and devices we have for sale. So rest assured if something is out of the ordinary after your repair, we will take care of it for you free of charge. Restrictions may apply."
"We warranty all our Devices for 30 days on used devices new devices have full manufacturers warranty from date of sale."
Its listing at neustar at https://www.neustarlocaleze.biz/directory/us/fl/jacksonville/32225/re-konekt-cellphone-and-device-repair-of-kernan/906544055/ includes the statement "All of our repairs are backed by a lifetime warranty against any manufacturer defects."
According to the BBB Code of Advertising, when using the term “warranty” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location or viewed on the advertiser’s website. Any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. When advertising “lifetime” warranties, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
The business did not respond to BBB or modify its advertising.
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