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          Business Profile

          Online Retailer

          Upright Cane

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Online Retailer.

          Complaints

          Current Alerts For This Business

          Pattern of Complaint:

          BBB files indicate that this business has a pattern of complaints concerning delivery and refund issues. Consumers allege they are not receiving the second/"free" product ordered online from a Buy One Get One Free offer. Consumers allege they purchase a Scooter but receive a cane instead. In May 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. To date, BBB has not received a response.

          This company uses the phone number of 651-661-1565 on their website which is also used by other Online Retail companies. BBB has a separate profile on these under the Related Businesses section in this profile. Calls made to the number do not reach a representative and messages are not returned. The website is now inactive.

           

          Effective February 2024, BBB was notified through a new complaint that this business is now selling Hearing Aids through a new website www.shopultrahearing.com. That complaint was addressed by the owner of Upright Cane in the same manner as Upright Cane's responses; the business is "investigating" with no results. The business website was updated 2/22/2024 and is now inactive.

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          Complaint Details

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          Fort Myers, FL 33916-7985

          (651) 661-1565

          Customer Complaints Summary

          0 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.