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          Additional Information

          ADT Security Services

          View full profile

          This is a multi-location business.

          Find a Location

          ADT Security Services has 380 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            1501 Yamato Rd, Boca Raton, FL 33431-4438
            Email this Business
            BBB File Opened:
            3/14/2002
            Years in Business:
            134
            Business Started:
            1/1/1890
            Accredited Since:
            3/11/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of EF20000449 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

            These agencies may include:

            Florida Dept of Business & Professional Regulation

            1940 N Monroe St

            Tallahassee FL 32399-6506

            (850) 487-1395

            https://www.myfloridalicense.com/wl11.asp?mode=0&SID=

            BBB records show a license number of EF20001034 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

            These agencies may include:

            Florida Dept of Business & Professional Regulation

            1940 N Monroe St

            Tallahassee FL 32399-6506

            (850) 487-1395

            https://www.myfloridalicense.com/wl11.asp?mode=0&SID=

            BBB records show a license number of EF20000622 for this business, issued by Florida Dept of Business & Professional Regulation

            These agencies may include:

            Florida Dept of Business & Professional Regulation

            1940 N Monroe St

            Tallahassee FL 32399-6506

            (850) 487-1395

            https://www.myfloridalicense.com/wl11.asp?mode=0&SID=

            BBB records show a license number of EF0001121 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

            These agencies may include:

            Florida Dept of Business & Professional Regulation

            1940 N Monroe St

            Tallahassee FL 32399-6506

            (850) 487-1395

            https://www.myfloridalicense.com/wl11.asp?mode=0&SID=

            BBB records show a license number of EF0001131 for this business, issued by Florida Dept of Business & Professional Regulation. The expiration date of this license is 8/31/2022.

            These agencies may include:

            Florida Dept of Business & Professional Regulation

            1940 N Monroe St

            Tallahassee FL 32399-6506

            (850) 487-1395

            https://www.myfloridalicense.com/wl11.asp?mode=0&SID=

            BBB records show a license number of TC553 for this business, issued by Florida Dept of Agriculture & Consumer Services

            These agencies may include:

            Florida Dept of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399-6500

            (800) 435-7352

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Defenders, Inc.
            • DEFENDERS d/b/a Protect Your Home
            • ADT, LLC
            • Cam Connections
            Business Management
            • Mr. Gray Finney, SVP, Chief Legal Officer
            • Ms. Jamie Haenggi, Chief Marketing Officer
            • Mr. Jim Devries, CEO
            • Mr. Daniel Bresingham, Managing Member
            • Mr. Jeffrey Likosar, Managing Member
            • Mr. David Small, Managing Member
            Contact Information

            Principal

            • Ms. Tanea Hill, Corporate Customer Relati

            Other Contacts

            • Mr. Adam Kaminski, Vice President, Customer Experience
            Additional Contact Information

            Fax Numbers

            • (904) 886-7747
              Primary Fax
            • (787) 775-3884
              Other Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Serving Area
            • USA

            Alert

            See What BBB Reports On

            Government Action

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            As of April 19, 2019, The State of Kansas, 18th Judicial Circuit - Wichita:

            ADT LLC, a national provider of home security services, headquartered in Boca Raton, Florida, along with one of its former authorized dealers, EVO Alarm, LLC have entered into a consent judgment with the Office of the District Attorney and agreed to pay $40,000.00 in civil penalties. In 2018, ADT had a contractual relationship with EVO to solicit the sale of security systems to homes in Sedgwick County. The District Attorney's Consumer Protection Division investigated ADT and EVO after a consumer filed a complaint and City of Wichita records showed that both EVO and one of its local representatives, McKay Erickson, were not licensed by the Metropolitan Area Building and Construction Department (MABCD). The District Attorney's Office alleged that the companies' failures to ensure all persons (or authorized dealers) were licensed and had confirmed background checks before entering customers' homes was a violation of the Kansas Consumer Protection Act (KCPA).

            In the judgment, ADT agreed not to purchase or service any accounts in Sedgwick County from third parties that have not been properly vetted or licensed. EVO and Erickson agreed they would not sell alarm services or operate without having the appropriate licensure. All three agreed to clearly and conspicuously notify consumers if any personnel entered consumers' homes who did not meet the requirements of the City of Wichita Municipal Code. The companies also agreed that if any other generally regarding this specific issue were raised, the consumers would be provided compensation or relief.

            As part of the agreed remedies, ADT provided the District Attorney with the names of customers solicited by EVO/Erickson and the voluntary compensation provided. The original consumer was also provided restitution and there was an assessment of court costs and investigative fees. The companies denied the allegations and ADT denied that EVO and Erickson were legal "agents" of ADT.

            The consent judgment was signed by Judge Sean Hatfield on February 13, 2020

            For more information:
            18th Judicial District of Kansas
            Sedgwick County Courthouse
            525 N Main St.
            Wichita, KS 67203
            (316) 660-5800

            Link:https://www.sedgwickcounty.org/media/56726/adt-home-security-release.pdf

            Contact Information

            1501 Yamato Rd

            Boca Raton, FL 33431-4438

            Visit Website
            Email this Business
            (888) 238-2727

            Accreditation

            BBB accredited business

            Accredited Since: 3/11/2013

            Years in Business: 134

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

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