Business ProfileforInternational Travel Solutions, LLC
Additional business information
At-a-glance
Related Categories
Overview
Complaints concern a pattern of misrepresentation of savings as well as a lack of customer service including delays in getting back to consumers with pricing information.
According to ITS savings can vary based on the complexity, length, season, location, quality of accommodations and the number traveling as well as availability and inventory. There are no discounts for airfare.
BBB Staff met with representatives of the company 10/20/2017 to discuss changes the company has made to improve its response time to travel requests and customer service issues. Changes include a new booking site that offers comparative information that the company believes will show savings and value to its customers. The site will be made available during the rescission (cooling-off) period.
Business Details
- Location of This Business
- 101 Wymore Rd STE 440, Altamonte Springs, FL 32714-4271
- BBB File Opened:
- 9/29/2010
- Years in Business:
- 14
- Business Started:
- 5/21/2010
- Business Started Locally:
- 8/31/2010
- Business Incorporated:
- 5/21/2010 in FL, USA
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of ST38644 for this business, issued by Florida Department of Agriculture and Consumer Service
These agencies may include:
Florida Department of Agriculture and Consumer Service
400 S Monroe St
Tallahassee FL 32399-6536
https://www.fdacs.gov/ConsumerServices.
BBB records show a license number of W155492 for this business, issued by Department of Financial Services (FL)These agencies may include:
Department of Financial Services (FL)
200 E Gaines St
Tallahassee FL 32399-6502
- Type of Entity:
- Limited Liability Company (LLC)
- Contact Information
Principal
- Brent Hedrick, CEO/Owner
- Tom Wood
Customer Contact
- Sulema Gutierrez, Supervisor of Administration
Other Contacts
- Denver Wood
- Tom Wood
- Mike Messenger, Manager of Branch in Branson
- Additional Contact Information
Fax Numbers
- (321) 972-2986Primary Fax
- (407) 704-3672Other Fax
Phone Numbers
- (321) 280-5026Other Phone
- (321) 972-2986Other Phone
Email Addresses
- Primary
- Other
- (321) 972-2986
Customer Complaints
0 Customer Complaints
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