About
This business has 1 alert
Important information
- Advertising Review:In July 2022, BBB contacted L & L Woodworks regarding claims in its advertising.
Its website includes the statement "Customer Satisfaction Guaranteed." According to the BBB Code of Advertising, advertisers should only use “satisfaction guarantee” or similar representations in advertising if the seller refunds the full purchase price of the advertised product or service at the consumer's request. When “satisfaction guarantee” is used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. BBB requested that the business add the details of its guarantee wherever it is advertised but did not receive a response.
The claims "GUARANTEED LOW PRICES!" and "WE MEET OR BEAT COMPETITOR'S PRICES!!" also appear on its website. Advertisements which set out company policy of matching or bettering competitors' prices may be used, provided that the offer is made in good faith; the offer clearly and conspicuously discloses fully any material and significant conditions which apply including, if applicable, what evidence a consumer must present to take advantage of the offer; and the terms of the offer are not unrealistic or unreasonable for the consumer. The business did not respond to BBB or add these details to its advertising.
Its Facebook page states "We provide a FULL LINE of ALL-WOOD CABINETS at WHOLESALE PRICES - as well as Custom Counter Tops to suit your need and your style for your new project." The term “wholesale prices,” can be used where they are the current prices which retailers usually and customarily pay when they buy such products for resale or are comparable to those charged by wholesalers in its trade area. BBB requested that the business provide substantiation for this claim but did not receive a reply.
Business Details
- BBB File Opened:
- 6/10/2008
- Business Started:
- 8/1/2004
- Business Incorporated:
- 4/27/2006
- Type of Entity:
- Limited Liability Company (LLC)
Additional Information
- Business Categories
- Woodworking
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.