Business ProfileforHomeServe USA Corp.

BETTER BUSINESS BUREAU 12/3/2021 ON OCTOBER 11, 2021, I RECEIVED IN THE MAIL A LETTER FROM HOME SERVE ABOUT RENEWING MY ACCOUNT THAT WILL START ON 11-12-2021. PAYMENT WILL GO ON MY ********** ****** **** FOR $101.76. WHEN I NOTICED THE OLD CARD NUMBER, I CALLED HOMESERVE TO GIVE THE RIGHT CARD NUMBER FOR MY ACCOUNT. MY CREDIT CARD WAS USED SOMEWHERE IN ***** AT A *** *****. WHEN I NOTICED THAT, I HAD TO CANCEL MY CARD ENDING IN **** AND MY ****** CARD COMPANY WAS GOING TO ISSUE AND SEND ME A NEW CARD. MY NEW CARD ENDING IS NOW ****. ON OCTOBER 11TH I CALLED HOME SERVE AND SPOKE TO CHAD. I SHARED WITH HIM ABOUT OLD CARD AND GAVE HIM MY NEW CARD INFORMATION. I TOLD HIM THAT I WOULD LIKE AND EMAIL AND ALSO A STATEMENT MAILED TO ME SO I COULD HAVE IT ON FILE. 20 MINUTES GOES BY AND NO EMAIL. I CALLED BACK ON THE 11TH AND SHARED WITH ALEC THE SAME INFORMATION AND SAID THAT CHAD WAS TO SEND ME AN EMAIL AND THAT I NEVER RECEIVED IT. HE TOLD ME THAT IT TAKES 24 HOURS TO SEND AN EMAIL.. THEY BOTH ASSURED ME THAT EVERYTHING WOULD BE OK AND BOTH READ BACK MY CARD NUMBER ENDING IN **** VALID *****. ON OCTOBER 12TH I CALL AND TALK TO ADAM. AGAIN SHARING ALL THE INFORMATION. HE ASSURES ME THAT EVERYTHING WILL BE FINE. NO EMAIL NOTHING IN THE MAIL, I CALL ON THE 19TH AND SPOKE WITH CHRIS. SHARING AGAIN EVERYTHING. I GET THE SAME RESULTS AND AGAIN ASKING FOR AN EMAIL AND SOMETHING SENT IN THE MAIL. ON NOVEMBER 1, I CALLED AND SPOKE WITH MICHELLE. AGAIN SHARING ALL THE INFORMATION AND ASKING FOR MY INFORMATION. THIS MAKE 5 ASSURING ME THAT ALL IS FINE. ON 11-22-21 I GET IN THE MAIL A CANCELLATION NOTICE FROM HOME SERVE.