Information and Alerts
Important Information
This business is BBB Accredited.
BBB has determined that Bob's Discount Furniture LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Customer Complaint
Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison team directly by email at WeCare@MyBobs.com.
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
Refund and Exchange Policy
Customers can cancel their order for a full refund at any time up until the day of delivery or pickup. Once furniture is accepted it can only be returned under the following exceptions: If an item has an unserviceable factory defect within one year it will be replaced. Accessory items such as rugs, lamps, bed protectors, pillows and pillow protectors may be returned for a full refund within three days of receipt if they are in like-new condition. If you are not happy with your mattress after sleeping on it for 30 days, you may exchange it. Mattresses are refundable within 90 days of the original receipt date . For our full return and exchange policy, please visit mybobs.com/returns-and-exchanges.
For coverage against most accidental stains and damages, choose Bob’s Goof Proof Protection Plan. Learn more at mybobs.com/goof.
For any refund, except as otherwise noted, we will credit the same credit card account on which you charged the original transaction, or we will mail you a refund check from our Home Office within 10 business days if you made your payment by cash, check, traveler’s check, or money order. We can only issue checks to the person(s) listed as the sold to party on the original sales order.
Payment Method(s)
Bob’s Discount Furniture accepts payment in the form of cash, credit cards, checks and gift cards. Bob’s also offers several financing options for qualified customers.
Reason for Rating - Factors Lowered
5683 complaint(s) filed against business
Products and Services
Living Room, Bedroom, Dining Room, Kids Room, Home Office, Mattresses, Bedding Sets
BBB Accreditation
Bob's Discount Furniture LLC at its headquarters and all its company-owned locations throughout the United States is a BBB Accredited Business. This means they support BBB's services to the public and meet BBB Accreditation standards everywhere they do business.
Service Area
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