Complaints
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around billing issues, customer service issues and service issues. Regarding billing issues, consumers allege that renewal notices and invoices are not sent resulting in their website being shut down. Similarly, consumers claim when payments are made it takes a prolonged amount of time to reactivate the website. Consumers also claim design templates do not display website information as intended and are often nonfunctional. Furthermore, consumers allege that the business does not provide the proper authorization forms for cancellation and register the domain incorrectly. Lastly, consumers allege that this business is unresponsive to consumer tickets and inquiries. Specifically, consumers claim that the business does not have a working telephone number.
BBB notified the business of this pattern on March 19, 2018.
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