About

Local BBB:

BBB Serving New Mexico and Southwest Colorado

BBB File Opened:

12/3/2008

Business Started:

6/10/1966

Business Incorporated:

1/10/2017

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Phil's Auto Salvage and Towing

Phil's Towing

Business Management:

Mr. Phil Henderson, Owner

Ms. Carol Thomson, Office Manager

Additional Information

Refund and Exchange Policy

*RETURN POLICY*
First of all, we want your experience with our company to be great, and we want to get your vehicle running smoothly at a price you can afford with good service.
Our warranties cover defective parts and items sent incorrectly. Phil’s Auto does not warranty electrical parts, although we will exchange a defective unit for another IF we have one available.
All consignment and non-stock special order sales are final, no exchanges or refunds will be given.
No labor costs are covered for any part sold by Phil’s Auto.
If the part is defective we will first attempt to replace it, and if a replacement cannot be found we will issue a refund for the total sale amount, less the shipping costs. In the event a re-order is made prior to the return of the first part, we will require payment for the second part and refund the initial order upon return.
Return shipping costs will not be reimbursed.
Upon contacting Phil’s Auto, please provide a detailed explanation as to why the part is being returned. In the event a part is returned that does not fit the specifications listed in this warranty, Phil’s Auto reserves the right to apply a 25% restocking fee and withhold shipping amounts from the refund.
Phil’s Auto is not responsible for items delivered to the address given at the time of sale but not taken into possession by the customer.
Items ordered for testing purposes only or ordered incorrectly by the customer will not be eligible for return. Verify with a mechanic or body expert the actual part needed before ordering.
We do a good job at sending the correct parts and would ask you, our customer, to do the necessary research before ordering.
Items returned after the warranty period will not be refunded and will be returned to sender.
Parts must be received within 30 days of the original shipment delivery date to be accepted for a refund or exchange.
Return shipping costs are the responsibility of the customer and shipping costs are nonrefundable.
All parts tampered with, taken apart, with components removed or altered will not be eligible for returns or refunds.
No refunds on deposits or payments. Parts with deposits will be restocked after 30 days if balance is not paid in full.
Used tires are “Buy at your own risk” and may not be returned for a refund. We may exchange a tire only within 30 days of purchase with receipt only.
Please ask one of our sales representatives if you have any questions about our return policy. 

Business Categories

Towing Company, Auto Repair