Business ProfileforAmerican Exteriors, LLC
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning customer service issues, warranty issues, delivery issues, and product issues. Regarding the customer service issue, consumers allege that there is a deficiency when trying to communicate with the business regarding scheduling and warranty claims. Additionally, consumers allege that the business promises a warranty, but no such documentation is provided for the consumer, and appointments for warranty claims do not take place. Consumers also allege that the business does not fulfill their order, and that the items received are not the correct ones, or they are delivered damaged. Lastly, consumers allege that the service/work provided is deficient, and that the items installed are damaged.
On September 13, 2019 BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of November 14, 2019 BBB has had no response.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 3801 N Race St, Denver, CO 80205
- BBB File Opened:
- 12/15/1995
- Years in Business:
- 40
- Business Started:
- 1/1/1984
- Business Incorporated:
- 7/24/2008
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Lance Keiser, CEO
- Mr. Derek Mountain
- Mr. Glenn Durham
- Ms. Susannah Smith
- Ms. Jacqueline Ross
- Ms. Nadine McLemore
- Mr. Steven Thiel, Director Install
- Mr. Steve Henry, Director of Marketing
- Contact Information
Principal
- Mr. Lance Keiser, CEO
- Mr. Steve Henry, Director of Marketing
Customer Contact
- Mr. Lance Keiser, CEO
- Additional Contact Information
Fax Numbers
- (866) 915-6953Primary Fax
- (303) 296-2633Other Fax
Phone Numbers
- (800) 794-6369Other Phone
- (303) 865-3390Other Phone
- (866) 915-6953
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.