Business ProfileforFaremart, Inc.
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service, advertising, refund and customer service issues. Regarding service issues, consumers allege that they are under the impression that their flight is secured but are later told by the airline that their flight was never secured forcing consumers to book another flight at a much higher rate. Further, consumers allege that they do not receive their e-ticket and that when reaching out they are informed that they will need to pay the current fare price, which is higher than what was originally quoted. Regarding advertising issues, consumers allege they are unaware that they are dealing with a third-party travel agency and believe they are interacting with the airline directly. Moreover, consumers claim that when refunds are promised or owed, they are never received. Lastly, consumer allege that the business puts consumers on long holds, fails to return calls and fails to notify consumers regarding issues or changes with booking.
On November 25, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of January 03, 2020, BBB has had no response.
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 201 Milwaukee St Ste 200, Denver, CO 80206-5013
- BBB File Opened:
- 3/8/2019
- Years in Business:
- 8
- Business Started:
- 9/30/2016
- Business Started Locally:
- 10/19/2018
- Business Incorporated:
- 10/19/2018
- Type of Entity:
- Corporation
- Business Management
- Mr. Amit Chauhan, Owner
- Contact Information
Principal
- Mr. Amit Chauhan, Owner
Customer Contact
- Mr. Amit Chauhan, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.