Business ProfileforAltitude Movers Denver

BBB files indicate that this business has a pattern of complaints concerning service, customer service and billing issues. Consumers allege the moving team is careless resulting in items being damaged including property damage. Further, items are misplaced or lost. Consumers also allege the business is non-responsive to calls emails or text, arrive hours later than scheduled and the moving team speaks aggressively. Finally, consumers allege they are charged more than quoted for the move.  

On October 14, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of December 11, 2019, BBB has received a commitment from the business that they have made the following improvements: hired a human resource staff member to assist with hiring quality movers and crew leads. Reviewed and changed their partnerships to ensure the standard of work being completed it of high quality. Continue to review all internal processes to ensure a high quality of work. Hired an additional office staff member to assist with consumer inquiries and complaints. Partnered with a claim handling agency to ensure claims are effectively handled in a timely manner and integrated their billing platform into their CRM for more accurate and streamlined billing. BBB will continue to monitor their complaint volume and progress.