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Important information
- Advertising Review:
On January 11, 2022, Better Business Bureau contacted Denver's Handyman concerning the following advertising claims found on their website,https://www.denvershandyman.com/:
- “HVAC Certified”. There are no details or additional information regarding the certification.
- "Hot water heaters go out more often than people think, if this happens to you, we will replace it the same day for half the labor cost as most contracts!"
- "First time customers receive a 25% discount!". There is no additional information about the discount, it is unclear what will the discount be applied to.
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
Superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like “#1 in new car sales in the city,” can be proved or disproved.
Despite written requests, as of January 19, 2022, Denver's Handyman has not responded to BBB’s request for revisions and clarification in its advertising.
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