Complaints

Miracle Method Headquarters states the following with regards to franchisees' who have terminated their franchise or gone out of business.

"When a franchise closes, the assumption is often that the franchisor is automatically responsible for all of the obligations of the franchisee. However, a franchise is an independent business licensed to use Miracle Method's name and procedures. While we supply information and expertise, refinishing is a craft that works well as long as a technician is diligent in following the correct procedures. That is why any warranty is provided only by the franchisee, as he is the only person who can insure that the work is properly done. He is also the one who the customer contracts with for the job and the one who receives payment for the job. The fact that a warranty is provided by the franchisee who performs the work is clearly stated on the back of every invoice. Also the fact that each franchise is an independent business is also stated on each invoice. We do not offer these comments as any kind of excuse or justification for the situation." The firm then suggests that the consumer work directly with the original franchisee who performed the work.