Business ProfileforGrasshopper Labs LLC
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around delivery issues, customer service issues, refund or exchange issues and guarantee or warranty issues. Regarding delivery issues, consumers allege that products ordered are not delivered within the timeframe initially given at checkout. Specifically, consumers state the shipping date is repeatedly pushed back by months at a time, and some consumers further allege the business fails to even notify them of these shipping changes. Consumers also allege they experience difficulty when attempting to contact the business to request a refund or check on the status of their order. Specifically, consumers state the business fails to return emails in a timely manner or sometimes at all. Additionally, consumers claim the business fails to provide refunds when cancelling their order due to the shipping date being pushed back. Lastly, consumers allege the business fails to honor the lifetime warranty their product comes with.
BBB notified the business of this pattern on August 28, 2018 and is awaiting response.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4571 Broadway St, Boulder, CO 80304-0585
- BBB File Opened:
- 2/4/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Hopper Labs
- Business Management
- Mr. Trevor Vita, Owner/Manager
- Contact Information
Principal
- Mr. Trevor Vita, Owner/Manager
Customer Contact
- Mr. Trevor Vita, Owner/Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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