About

Local BBB:

Better Business Bureau Serving the Pacific Southwest

BBB File Opened:

6/28/2022

Business Started:

1/26/2022

Business Incorporated:

6/8/2022

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Alison James Co

Business Management:

Dalenna Barreiro, Managing Member

Additional Information

Refund and Exchange Policy

We are happy to accept returns on full-price purchases within 30 days of their delivery date. Once your return is received and inspected, we will notify you if your return is accepted or declined. If your return is accepted, your refund will be processed and applied to the original method of payment, less a return label fee.
At this time, we do not accept returns from orders shipped outside of the United States.

PLEASE NOTE:
Items must be received in original condition - damaged, washed, worn, or altered items will not be accepted.

All returns MUST be submitted and processed through our return platform.

All swimwear must have the hygiene seal intact and be in the original packaging, otherwise the return will not be accepted.

All sets that are purchased MUST be returned as a set.

FINAL SALE ITEMS INCLUDE:
All bodysuits and intimates.
All jewelry.
All beauty: makeup, tanning products, perfume.
Any items marked FINAL SALE or purchased ON SALE / DISCOUNT will not be eligible for return or exchange.


International Orders Customs Import Duties and Taxes:
Please note, if the receiver of the order refuses to pay any customs import duties and taxes on the associated order, the cost of the retrieval will be at your expense. Additionally, all applicable fees incurred by ALISON JAMES CO will not be refunded.  

Please note the following items are non-returnable: 
Any item(s) postmarked past 30 days of delivery date.
Item(s) purchased at a ALISON JAMES CO store location. 
Any item(s) marked FINAL SALE or purchased on SALE/DISCOUNT.
Damaged, washed, worn, or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains. 
If any of the above items are sent back to us: we are unable to issue a refund, grant an exchange, or return the items back to you. Please do not send multiple order returns under a single shipping label.

DAMAGED OR INCORRECT ITEMS
In the case of a damaged or incorrect item, please contact us within 3 days at customerservice@shopalisonjamesco.com. Please include photos of the item's damage.   
*Be sure your invoice is included in return // please contact customerserivce@shopalisonjamesco.com with any support-based return questions* 

**We are currently making a change to our returns platform - please email customer service to initiate a return at customerservice@shopalisonjamesco.com.

Business Categories

Clothing