Marketing Programs
AppFolio, IncFind BBB Accredited Businesses in Marketing Programs.
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:United States of America v Appfolio, Inc.
According to a release from the Federal Trade Commission (FTC) on December 8, 2020 this company will pay $4.25 million as part of a settlement with the Federal Trade Commission over allegations the firm failed to follow reasonable procedures to ensure the accuracy of its reports about potential tenants.
A complaint filed by the Department of Justice on behalf of the Commission, the FTC alleges that AppFolio, Inc. violated the Fair Credit Reporting Act (FCRA) by failing until at least April 2019 to implement reasonable procedures to ensure that criminal and eviction records it received from a third party vendor were accurate before including such information in its tenant screening reports. In addition, the FTC alleges AppFolio also violated the FCRA by including eviction or non-conviction criminal records more than seven years old in its reports.
Despite receiving numerous complaints from consumers, AppFolio did not make changes to its procedures that addressed the problems with the reports, the FTC alleges.
In addition to the $4.25 million monetary penalty, the proposed settlement prohibits AppFolio from providing non-conviction criminal or eviction records older than seven years and requires the company to maintain reasonable procedures to ensure the maximum possible accuracy of information included in its background reports.
The Commission voted 4-1 to authorize the Department of Justice to file the complaint and stipulated final order. Commissioner Rohit Chopra voted no and issued a dissenting statement. Commissioner Rebecca Kelly Slaughter issued a concurring statement . The Department of Justice, on behalf of the FTC, filed the complaint and stipulated final order in the U.S. District Court for the District of Columbia.
About This Business
Business Details
- Local BBB:
- BBB of the Tri-Counties
- BBB File Opened:
- 8/30/2011
- Business Started:
- 1/1/2006
- Business Started Locally:
- 1/1/2006
- Business Incorporated:
- 2/14/2007
- Type of Entity:
- Corporation
- Alternate Names:
- RentLinx LLC
- Business Management:
- Ms. Anna Cottle, Sr. Manager, Legal & Compliance
- Compliance, Manager
Additional Contact Information
- Principal Contacts
- Ms. Anna Cottle, Sr. Manager, Legal & Compliance
- Customer Contacts
- Compliance, Manager
- Additional Websites
- Website 1
Additional Information
- Business Categories
- Marketing Programs
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.